Re:amaze AI Helpdesk & Chat vs Repli Desk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Oct 13, 2026 for Repli Desk.
The short answer
- Only Repli Desk lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $40/month for Repli Desk.
- Re:amaze AI Helpdesk & Chat lists 39 features Repli Desk’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Free Trial
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Support Tickets Analytics
Basic Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Growth Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Pro Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRe:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
Repli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:amaze AI Helpdesk & Chat |  Repli Desk |
|---|---|---|
| Detected stores | 1,768 | Not published |
| Net store change, 28 days | +29 | 0 |
| Stores added, 28 days | 85 | Not enough data |
| Big-brand share | 27% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Re:amaze AI Helpdesk & Chat | Repli Desk |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 181 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:amaze AI Helpdesk & Chat | Repli Desk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $40/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Re:amaze AI Helpdesk & Chat | Repli Desk |
|---|---|---|
| Shopify category rank | #14 | Not enough data |
| Shopify App Charts | #2 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 1, 2014 | Mar 10, 2025 |
| Languages | 1 | 1 |
| Developer | Reamaze | Repli Ai |
FAQ
Re:amaze AI Helpdesk & Chat and Repli Desk: common questions
- Is Re:amaze AI Helpdesk & Chat or Repli Desk cheaper?
- Only Repli Desk lists a free plan. Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $40/month for Repli Desk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 39 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI responses. Repli Desk lists 13 the others don’t mention, such as Automated workflows, Conversion tracking, Custom discount codes, Customizable widgets. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Oct 13, 2026 for Repli Desk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Re:amaze AI Helpdesk & Chat, Oct 13, 2026 for Repli Desk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.