Re:amaze AI Helpdesk & Chat vs Remark
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026.
The short answer
- Re:amaze AI Helpdesk & Chat is detected on 240× as many Shopify stores as Remark: 1,682 vs 7 as of Nov 2, 2026.
- Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $2,700/month for Remark.
- Re:amaze AI Helpdesk & Chat lists 39 features Remark’s listing doesn’t mention, including Agent analytics, Auto-assign, Auto-reply.
Head to head
- United States
- United Kingdom
- Australia
- United States
- Canada
- France
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Starter
- · AI chat + core Knowledge Hub
- · Personalized copy + smart CTAs
- · Up to 50k monthly visitors
- · Zapier + Klaviyo integrations
Growth
- · Advanced Knowledge Hub
- · All off-the-shelf integrations
- · Up to 180k monthly visitors
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRe:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
Remark pairs shoppers with AI personas that deliver expert-level product guidance instantly. When customers need help choosing the right product, the AI surfaces answers, executes tasks, or hands off to humans with full context. Shoppers can take action mid-chat, like managing their order or updating an address, without creating tickets.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- AI personas that guide, act, and escalate with full context
- Inbox automation that resolves tickets in Zendesk and Gorgias
- In-chat actions incl. order tracking, subscription management, and escalation
- Self-building knowledge base that improves with every chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Detected stores | 1,682(ahead) | 7 |
| Net store change, 28 days | +32 | 0 |
| Stores added, 28 days | 95 | Not enough data |
| Big-brand share | 27% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Electronics |
| Top store countries | United States, United Kingdom, Australia | United States, Canada, France |
Reviews
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| App Store rating | 4.4 ★ | Not published |
| App Store reviews | 273 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $2,700/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Shopify category rank | #15 | Not enough data |
| Shopify App Charts | #2 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 1, 2014 | Mar 2, 2026 |
| Languages | 1 | 1 |
| Developer | Reamaze | Remark |
FAQ
Re:amaze AI Helpdesk & Chat and Remark: common questions
- Which is more popular, Re:amaze AI Helpdesk & Chat or Remark?
- Re:amaze AI Helpdesk & Chat is detected on 240× as many Shopify stores as Remark: 1,682 vs 7 as of Nov 2, 2026.
- Is Re:amaze AI Helpdesk & Chat or Remark cheaper?
- Paid plans start at $29/month for Re:amaze AI Helpdesk & Chat and $2,700/month for Remark. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 39 the others don’t mention, such as Agent analytics, Auto-assign, Auto-reply, Business hours. Remark lists 1 the others don’t mention, such as Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.