Re:lation（リレーション） vs Re:amaze AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Re:lation（リレーション）, Nov 10, 2026 for Re:amaze AI Helpdesk & Chat.
The short answer
- Re:amaze AI Helpdesk & Chat lists 55 features Re:lation（リレーション）’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Customer service, chatbot, live chat, ticketing, FAQ platform
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature『Re:lation（リレーション）』は、複数の問い合わせ窓口を一元管理し、チームで共有できる顧客対応クラウドです。 メール、電話、チャット、SNS、LINE、Twitterなど、多様化するビジネスコミュニケーションを一つの画面で管理し、同じ操作で対応できるため、マルチチャネルの一元管理が可能となります。 さらに、二重返信防止、未対応案件が一目瞭然のステータス管理、承認機能といった、複数人での問い合わせ対応で生じる課題が解決できる機能を備えています。テレワークなどの多様な働き方に対応しながら、対応ミスや漏れの防止、業務効率化・可視化・人材教育を実現させます。
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
- 問い合わせ管理ツール「Re:lation」
- メールなどの問い合わせをチームで一元管理し、二重返信や対応漏れもゼロにできます
- 問い合わせ窓口をチームで見える化
- メール、電話、チャット、ECモール、LINE、Twitter、SMSなどからの問い合わせを一画面でチームで一元管理
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:lation（リレーション） |  Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Detected stores | Not published | 1,800 |
| Net store change, 28 days | 0 | +29 |
| Stores added, 28 days | Not enough data | 83 |
| Big-brand share | Not enough data | 27% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Re:lation（リレーション） | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 180 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:lation（リレーション） | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Re:lation（リレーション） | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Shopify category rank | #100 | #14(ahead) |
| Shopify App Charts | Not on this week’s charts | #2 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Feb 17, 2023 | Apr 1, 2014 |
| Languages | 1 | 1 |
| Developer | INGAGE Inc. | Reamaze |
FAQ
Re:lation（リレーション） and Re:amaze AI Helpdesk & Chat: common questions
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 55 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Re:lation（リレーション）, Nov 10, 2026 for Re:amaze AI Helpdesk & Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Re:lation（リレーション）, Nov 10, 2026 for Re:amaze AI Helpdesk & Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.