Raqmee vs Re:amaze AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026.
The short answer
- On the Shopify App Store: Raqmee 5.0 from 1 reviews and Re:amaze AI Helpdesk & Chat 4.5 from 181 reviews.
- Only Raqmee lists a free plan. Paid plans start at $15/month for Raqmee and $29/month for Re:amaze AI Helpdesk & Chat.
- Re:amaze AI Helpdesk & Chat lists 37 features Raqmee’s listing doesn’t mention, including Agent avatar, AI responses, AI summaries.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 WhatsApp number
- · 1 user (owner only)+ 1 Workspace
- · 150 orders from chat
- · FB, IG & WhatsApp inbox integration
- · Free WhatsApp COD, Meta billing
- · Send products from chat 100 Times
Starter
- · 2 WhatsApp numbers 1 Shared email inbox
- · 2000 Automation times
- · 750 AI replies
- · Free WhatsApp COD With Meta billing
- · IG, FB, WA & Email Integration
- · Owner + 2 team seats + 3 Workspaces
Growth
- · 10000 Automation times
- · 3500 AI replies
- · 5 WhatsApp numbers 2 Shared email inbox
- · Free WhatsApp COD With Meta billing
- · IG, FB, WA & Email Integration
- · Owner + 5 team seats + 6 Workspaces
Pro
- · 12 WhatsApp numbers 5 Shared email inbox
- · 30000 Automation times
- · 8000 AI replies
- · Free WhatsApp COD With Meta billing
- · IG, FB, WA & Email Integration
- · Owner + 15 team seats + 12 Workspaces
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRaqmee unifies conversations from WhatsApp, Instagram, Facebook, and email in a single inbox. It helps merchants confirm COD orders, organize customer issues through a case-based CRM, and coordinate work across team members. AI tools are available to assist with faster and more consistent replies.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
- Unified inbox: All messages from WhatsApp, IG, FB, and email in one place.
- Automatic COD confirmation: Confirm COD orders automatically from the inbox.
- AI sales assistance: AI suggests products and helps guide customers to buy.
- The AI analyzes your customer conversations across all channels automatically.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Detected stores | Not published | 1,721 |
| Net store change, 28 days | 0 | +33 |
| Stores added, 28 days | Not enough data | 90 |
| Big-brand share | Not enough data | 27% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 1 | 181(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $15/month(ahead) | $29/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Re:amaze AI Helpdesk & Chat | |
|---|---|---|
| Shopify category rank | Not enough data | #14 |
| Shopify App Charts | Not on this week’s charts | #2 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Mar 27, 2026 | Apr 1, 2014 |
| Languages | 2 | 1 |
| Developer | Raqmee | Reamaze |
FAQ
Raqmee and Re:amaze AI Helpdesk & Chat: common questions
- Is Raqmee or Re:amaze AI Helpdesk & Chat cheaper?
- Only Raqmee lists a free plan. Paid plans start at $15/month for Raqmee and $29/month for Re:amaze AI Helpdesk & Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Raqmee or Re:amaze AI Helpdesk & Chat?
- On the Shopify App Store: Raqmee 5.0 from 1 reviews and Re:amaze AI Helpdesk & Chat 4.5 from 181 reviews.
- What features does each app list that the other doesn’t?
- Raqmee lists 6 the others don’t mention, such as Behavior tracking, Cart recovery, COD verification, Discounts. Re:amaze AI Helpdesk & Chat lists 37 the others don’t mention, such as Agent avatar, AI responses, AI summaries, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.