Pigeon: AI Order Support Agent vs WonderChat: AI Support Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Pigeon, Nov 12, 2026 for WonderChat.
The short answer
- Both list a free plan. Paid plans start at $19/month for Pigeon and $39/month for WonderChat.
- WonderChat lists 23 features Pigeon’s listing doesn’t mention, including Agent analytics, Agent avatar, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI conversations / month
- · Conversation inbox
- · Human handoff with agent brief
- · Live order, package & tracking answers
- · Safety fence: banned & commitment words
- · Storefront widget, EN / 中文
Starter
- · 14-day free trial
- · 500 AI conversations / month
- · Email support
- · Everything in Free
Growth
- · 2,000 AI conversations / month
- · Everything in Starter
- · Priority support
Scale
- · 6,000 AI conversations / month
- · Everything in Growth
- · Onboarding call to tune your playbook
Free
- · 100 webpages per agent
- · 50 AI replies / month
- · Order tracking on paid plans
Starter
- · 1 AI agent
- · 200 webpages per agent
- · 500 AI replies / month
- · 500K characters per agent
- · Order tracking and product cards
- · Unlimited team seats
Basic
- · 1,000 webpages per agent
- · 2 AI agents
- · 3,000 AI replies / month
- · 3M characters per agent
- · Order tracking and product cards
- · Shared inbox and live chat handover
Scale
- · 10,000 AI replies / month
- · 10M characters per agent
- · 2,000 webpages per agent
- · 4 AI agents
- · Everything in Basic
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing.
Connect your store and Wonderchat sets itself up. Your AI agent tracks orders by order number and email, searches your live catalog so prices and stock are current, and learns your store pages and policies. Shoppers see product cards and can add to cart without leaving the chat. Anything the AI can't solve goes to one shared inbox for chat, email and WhatsApp, where it sorts tickets and drafts replies.
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
- Products: Train your agent on real-time product information instantly
- Orders: Provide real-time updates on order details
- Promotions: Share ongoing promotions directly with customers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pigeon |  WonderChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Pigeon | WonderChat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Pigeon | WonderChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $39/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Pigeon | WonderChat |
|---|---|---|
| Shopify category rank | #1006 | #544(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 28, 2026 | Sep 4, 2024 |
| Languages | 1 | 1 |
| Developer | carrier pigeon | Wonderchat |
FAQ
Pigeon and WonderChat: common questions
- Is Pigeon or WonderChat cheaper?
- Both list a free plan. Paid plans start at $19/month for Pigeon and $39/month for WonderChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- WonderChat lists 23 the others don’t mention, such as Agent analytics, Agent avatar, Business hours, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Pigeon, Nov 12, 2026 for WonderChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Pigeon, Nov 12, 2026 for WonderChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.