Pigeon: AI Order Support Agent vs Statiq Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $19/month for Statiq Support Agent.
- Statiq Support Agent lists 13 features Pigeon’s listing doesn’t mention, including Agent analytics, Agent avatar, Cart recovery.
Head to head
Free
- · 100 AI conversations / month
- · Conversation inbox
- · Human handoff with agent brief
- · Live order, package & tracking answers
- · Safety fence: banned & commitment words
- · Storefront widget, EN / 中文
Starter
- · 14-day free trial
- · 500 AI conversations / month
- · Email support
- · Everything in Free
Growth
- · 2,000 AI conversations / month
- · Everything in Starter
- · Priority support
Scale
- · 6,000 AI conversations / month
- · Everything in Growth
- · Onboarding call to tune your playbook
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing.
Most support questions are the same few: where is my order, is this in stock, what is your return policy. Answering them by hand takes hours every week, and customers who wait often do not come back. Statiq Support Agent answers them for you. It connects to your store data, so replies come from your real orders and products rather than guesswork.
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
- Answers order status questions using live order data from your store
- Looks up product details and availability for accurate answers
- Works around the clock, so customers never wait for business hours
- Installs in minutes with no coding and no theme edits
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pigeon |  Statiq Support Agent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Pigeon | Statiq Support Agent |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Pigeon | Statiq Support Agent |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month | $19/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Pigeon | Statiq Support Agent |
|---|---|---|
| Shopify category rank | #1006 | #984(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 28, 2026 | Jul 31, 2026 |
| Languages | 1 | 1 |
| Developer | carrier pigeon | Statiq Labs |
FAQ
Pigeon and Statiq Support Agent: common questions
- Is Pigeon or Statiq Support Agent cheaper?
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $19/month for Statiq Support Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Pigeon lists 1 the others don’t mention, such as Color and font. Statiq Support Agent lists 13 the others don’t mention, such as Agent analytics, Agent avatar, Cart recovery, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.