Pigeon: AI Order Support Agent vs Shopbot: AI Customer Calls
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Shopbot.
The short answer
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $39/month for Shopbot.
- Shopbot lists 11 features Pigeon’s listing doesn’t mention, including Agent avatar, Customer insights, Discounts.
Head to head
- Australia
- Brazil
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI conversations / month
- · Conversation inbox
- · Human handoff with agent brief
- · Live order, package & tracking answers
- · Safety fence: banned & commitment words
- · Storefront widget, EN / 中文
Starter
- · 14-day free trial
- · 500 AI conversations / month
- · Email support
- · Everything in Free
Growth
- · 2,000 AI conversations / month
- · Everything in Starter
- · Priority support
Scale
- · 6,000 AI conversations / month
- · Everything in Growth
- · Onboarding call to tune your playbook
Starter
- · 100 voice minutes/month
- · 200 free chats included
- · All features included
Growth
- · 300 free chats included
- · 300 voice minutes/month
- · All features included
Scale
- · 1,000 voice minutes/month
- · 2,000 free chats included
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing.
Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
- Instant AI responses trained on your store’s content
- WhatsApp chat icon
- Order Tracking
- AI Training
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pigeon |  Shopbot |
|---|---|---|
| Detected stores | Not published | 21 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Business & Industrial, Food, Beverages & Tobacco |
| Top store countries | Not published | Australia, Brazil, United States |
Reviews
| Measure | Pigeon | Shopbot |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Pigeon and Shopbot: common questions
- Is Pigeon or Shopbot cheaper?
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $39/month for Shopbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Pigeon lists 1 the others don’t mention, such as Chat flows. Shopbot lists 11 the others don’t mention, such as Agent avatar, Customer insights, Discounts, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Shopbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Shopbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.