Pause: AI Customer Feedback vs UserLoop Post Purchase Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 22, 2026 for Pause, Nov 9, 2026 for UserLoop Post Purchase Surveys.
The short answer
- Both list a free plan. Paid plans start at $16/month for Pause and $19/month for UserLoop Post Purchase Surveys.
- UserLoop Post Purchase Surveys lists 8 features Pause’s listing doesn’t mention, including Attribution, Conditional logic, Custom styles.
Head to head
- United States
- Spain
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 active goal
- · 50 responses per month
- · AI themes with sample quotes
- · All six journey moments
- · Guided multi-choice answer chips
- · Post-delivery feedback emails
Pro
- · AI store-wide insights
- · Daily digest email
- · Discount rewards on exit & email
- · Per-goal AI insight summaries
- · Self-improving questions & chips
- · Unlimited goals
Free Basics
- · 1 Survey
- · 3 Questions per survey
- · 5 Question Types
- · 50 Responses Per Month
- · AI Question Writer
Unlimited
- · 10 Questions per survey
- · 3 Surveys
- · Data Export
- · Discount Code Rewards & Incentives
- · MCP Integration for Claude + ChatGPT
- · PDF & Email Reports
Plus
- · Data Export
- · Discount Code Rewards & Incentives
- · MCP Integration for Claude + ChatGPT
- · PDF & Email Reports
- · Unlimited Questions
- · Unlimited Responses
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFind out why shoppers don't buy, without ever building a survey. Tell Pause one thing you want to understand in plain English. It writes the questions, asks them at the right moment, and groups every response into clear themes with the real quotes behind them. Most apps only ask people who bought. Pause also hears from shoppers who browse and leave.
UserLoop turns customer feedback into decisions your whole team can act on. Capture pre-purchase insights with storefront popups and app blocks, no code needed. Run post-purchase surveys on your thank you and order confirmation pages and by email. Connect your data to Claude or ChatGPT via MCP - ask questions, spot trends, and get answers. Share scheduled AI reports across marketing, product, and support.
- Type a goal — AI handles the rest
- Self-improving answer options
- Text & voice, grouped into themes
- Asks at six shopper moments
- Run surveys at checkout, by email or link. Supports checkout extensibility.
- Abandoned checkout surveys. Uncover issues and recover carts.
- AI-powered analytics segment responses by spend, AOV and customer profile.
- Incentivize responses & boost sales with unique discount codes and gift cards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pause |  UserLoop Post Purchase Surveys |
|---|---|---|
| Detected stores | Not published | 69 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | United States, Spain, Canada |
Reviews
| Measure | Pause | UserLoop Post Purchase Surveys |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 24 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Pause | UserLoop Post Purchase Surveys |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $16/month(ahead) | $19/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Pause | UserLoop Post Purchase Surveys |
|---|---|---|
| Shopify category rank | #147 | #36(ahead) |
| Shopify App Charts | Not on this week’s charts | #8 in Surveys |
| Built for Shopify | No | No |
| Launched | May 25, 2026 | Mar 22, 2021 |
| Languages | 1 | 3 |
| Developer | Pause | UserLoop |
FAQ
Pause and UserLoop Post Purchase Surveys: common questions
- Is Pause or UserLoop Post Purchase Surveys cheaper?
- Both list a free plan. Paid plans start at $16/month for Pause and $19/month for UserLoop Post Purchase Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- UserLoop Post Purchase Surveys lists 8 the others don’t mention, such as Attribution, Conditional logic, Custom styles, Customer segments. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 22, 2026 for Pause, Nov 9, 2026 for UserLoop Post Purchase Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 22, 2026 for Pause, Nov 9, 2026 for UserLoop Post Purchase Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.