NestDesk AI Agents & AI Chat vs Sevidesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 6, 2026 for NestDesk AI Agents & AI Chat, Nov 3, 2026 for Sevidesk.
The short answer
- Both list a free plan. Paid plans start at $5.99/month for NestDesk AI Agents & AI Chat and $19/month for Sevidesk.
- Sevidesk lists 13 features NestDesk AI Agents & AI Chat’s listing doesn’t mention, including Agent analytics, Contact form, Discounts.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
- · 1 Facebook integration
- · 1 agent as admin
- · 1 store integration
- · Browser notifications
- · Live chat customization
- · Mobile app
BASIC
- · 2 stores & FB integrations
- · 5 FAQs
- · Automation rules
- · Live visitor data
- · Order tracking
- · Remove watermark
ADVANCED
- · All in Basic, plus
- · Business hours
- · Chatbot
- · Offline email notifications
- · Unlimited conversations & agents
- · Unlimited stores, channels & FAQs
PROFESSIONAL
- · 500 replies/month
- · AI Chatbot
- · All in Advanced, plus
- · Order management
- · Unlimited conversations & agents
- · Unlimited stores, channels & FAQs
Starter
- · Basic CRM
- · Core ticketing
- · Email support channel
- · Spam Control
- · Ticket management
Growth
- · AI response suggester (Mini AI models)
- · Automations & Integrations
- · Business hours
- · Everything in Starter
- · Pre-written responses
- · RBAC (3 roles out-of-the-box)
Professional
- · AI Chatbot / Live Chat
- · Custom roles & permissions
- · Everything in Growth
- · GPT-6.1 Sol (best quality model)
- · Multi-channel support
- · Priority support from Sevidesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation.
Sevidesk is built differently. We give you transparently affordable enterprise-grade AI chatbot (Hybrid & Full Auto modes), a multi-channel ticketing system, self-updating AI-native help center and live chat. Simply plug in your own OpenAI API key.
- Manage & respond to all messages across channels and stores in one single inbox.
- Automate your support & solve customers’ questions with the NestDesk AI chatbot.
- Share product recommendations, browse inventory & create orders while chatting.
- Make powerful self-service widget with Helpdesk, order tracking & order action.
- Help desk—manage all customer interactions in a unified, easy-to-use, interface
- Auto-Assign Tickets—automatically route tickets to the appropriate agent or team
- AI Reply Suggester—amplify speed, quality, and consistency in agent replies
- Automations—your invisible assistant who never sleeps and never misses a ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  NestDesk AI Agents & AI Chat |  Sevidesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | NestDesk AI Agents & AI Chat | Sevidesk |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 32 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | NestDesk AI Agents & AI Chat | Sevidesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $5.99/month(ahead) | $19/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | NestDesk AI Agents & AI Chat | Sevidesk |
|---|---|---|
| Shopify category rank | Not enough data | #238 |
| Shopify App Charts | #16 on Featured by Shopify in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 21, 2022 | Sep 22, 2026 |
| Languages | 1 | 1 |
| Developer | NestScale | Sevidesk Inc. |
FAQ
NestDesk AI Agents & AI Chat and Sevidesk: common questions
- Is NestDesk AI Agents & AI Chat or Sevidesk cheaper?
- Both list a free plan. Paid plans start at $5.99/month for NestDesk AI Agents & AI Chat and $19/month for Sevidesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- NestDesk AI Agents & AI Chat lists 8 the others don’t mention, such as Agent avatar, Behavior tracking, Cross-sell, Emojis and stickers. Sevidesk lists 13 the others don’t mention, such as Agent analytics, Contact form, Discounts, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 6, 2026 for NestDesk AI Agents & AI Chat, Nov 3, 2026 for Sevidesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 6, 2026 for NestDesk AI Agents & AI Chat, Nov 3, 2026 for Sevidesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.