LzyReply: AI Customer Support vs Wilmo: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for LzyReply, Nov 6, 2026 for Wilmo.
The short answer
- Paid plans start at $29/month for LzyReply and $1,200/month for Wilmo.
- LzyReply lists 6 features Wilmo’s listing doesn’t mention, including Contact form, Escalation, Multi-store.
Head to head
LzyReply
Basic
- · Everything included
- · Unlimited users, teams and markets
- · Up to 1,000 tickets/month
Growth
- · Everything included
- · Unlimited users, teams and markets
- · Up to 2,500 tickets/month
Pro
- · Everything included
- · Unlimited users, teams and markets
- · Up to 5,000 tickets/month
Advanced
- · Everything included
- · Unlimited users, teams and markets
- · Up to 10,000 tickets/month
Enterprise
- · Everything included
- · Unlimited users, teams and markets
- · Up to 25,000 tickets/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLzyReply turns your support inbox into a simple queue of conversations. Forward your support email once and every new message gets a reply drafted from the customer's live Shopify order: status, items, tracking and shipping address. Drafts follow your brand voice and your own FAQs, policies and past replies. You review and send each reply with one click, or let routine order-status replies go out on their own.
Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card.
- AI drafts every support reply from the customer's live Shopify order
- Writes in your brand voice, trained on your FAQs, policies and past replies
- Fixes a customer's shipping address in Shopify before the order ships
- Optional autopilot for routine where-is-my-order replies
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LzyReply | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LzyReply | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
LzyReply and Wilmo: common questions
- Is LzyReply or Wilmo cheaper?
- Paid plans start at $29/month for LzyReply and $1,200/month for Wilmo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- LzyReply lists 6 the others don’t mention, such as Contact form, Escalation, Multi-store, Order tracking. Wilmo lists 2 the others don’t mention, such as Email, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for LzyReply, Nov 6, 2026 for Wilmo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for LzyReply, Nov 6, 2026 for Wilmo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.