Luma vs Weav: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Luma, Oct 17, 2026 for Weav.
The short answer
- Only Luma lists a free plan. Paid plans start at $29/month for Luma and $39/month for Weav.
- Weav lists 15 features Luma’s listing doesn’t mention, including Agent analytics, Agent avatar, AI summaries.
Head to head
20 AI replies/day
200 AI replies/day
600 AI replies/day
1500 replies/day
Plus
- · 2 custom emails
- · 2 teammates
- · 5 AI actions
- · 500 AI messages per month
- · Basic helpdesk
Pro
- · 10 AI actions
- · 3 custom emails
- · 3 teammates
- · 5,000 AI messages per month
- · Advanced helpdesk
- · Standard integrations
Max
- · 20,000 AI messages per month
- · 25 AI actions
- · 5 custom emails
- · 5 teammates
- · Advanced integrations
- · Customizable helpdesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLuma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly.
Weav connects Shopify stores to an AI shopping and support assistant on your storefront. Agents sync to your product catalog, store policies, and live order data to answer pre-sales questions in real time across chat, email, and WhatsApp. Post-purchase, agents answer order questions, update shipping addresses, and edit item quantities before fulfillment.
- AI chatbot that answers product and order questions in Arabic and English
- Automatic order tracking — customers check status without waiting for staff
- Escalates tough questions to your dashboard for human reply
- Storefront chat widget and Instagram DMs managed in one place
- AI chatbot on your storefront for pre and post purchase questions
- Verified order lookup, status, and tracking in chatbot
- Human handoff to the Weav inbox with order context
- Chat and email support in one workspace
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Luma |  Weav |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Luma | Weav |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Luma and Weav: common questions
- Is Luma or Weav cheaper?
- Only Luma lists a free plan. Paid plans start at $29/month for Luma and $39/month for Weav. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Luma lists 4 the others don’t mention, such as Quick replies, Response templates, Social media, Welcome messages. Weav lists 15 the others don’t mention, such as Agent analytics, Agent avatar, AI summaries, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Luma, Oct 17, 2026 for Weav; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Luma, Oct 17, 2026 for Weav. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.