Luma Shopify App: Reviews, Pricing & Alternatives
Key signals for Luma
Shoplist has not found Luma on a storefront yet, so it tracks the app through its 1 public reviews, pricing, and listing changes instead. Storefront detections will appear here as soon as Shoplist finds them. Checked .
Sonar hasn’t found Luma on a storefront yet. Admin-only and server-side apps rarely leave a storefront trace.
Luma on the Shopify App Store
Shoplist reads Luma’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.
Where Shopify ranks Luma
Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.
| Day | Helpdesk | Chat |
|---|---|---|
| Sep 3, 2026 | #155 | #620 |
| Sep 4, 2026 | #159 | #626 |
| Sep 5, 2026 | #159 | #628 |
| Sep 6, 2026 | #158 | #629 |
| Sep 7, 2026 | #158 | #631 |
| Sep 8, 2026 | #159 | #633 |
| Sep 9, 2026 | #158 | #634 |
| Sep 10, 2026 | #160 | #634 |
| Sep 11, 2026 | #161 | #636 |
| Sep 12, 2026 | #163 | #640 |
| Sep 13, 2026 | #162 | #644 |
| Sep 14, 2026 | #161 | #644 |
| Sep 15, 2026 | #108 | #435 |
| Sep 17, 2026 | #108 | #435 |
| Sep 19, 2026 | #108 | #434 |
| Sep 20, 2026 | #108 | #435 |
| Sep 21, 2026 | #109 | #434 |
| Sep 22, 2026 | #114 | #442 |
| Sep 23, 2026 | #112 | #441 |
| Sep 24, 2026 | #111 | #442 |
| Sep 25, 2026 | #110 | #442 |
| Sep 26, 2026 | #110 | #441 |
| Sep 27, 2026 | #110 | #441 |
| Sep 28, 2026 | #110 | #442 |
| Sep 29, 2026 | #110 | #442 |
| Sep 30, 2026 | #116 | #453 |
| Oct 1, 2026 | #118 | #456 |
| Oct 2, 2026 | #118 | #458 |
| Oct 3, 2026 | #117 | #462 |
| Oct 4, 2026 | #119 | #459 |
| Oct 5, 2026 | #118 | #459 |
| Oct 6, 2026 | #117 | #463 |
| Oct 7, 2026 | #117 | #462 |
| Oct 8, 2026 | #120 | #458 |
| Oct 9, 2026 | #121 | #463 |
| Oct 10, 2026 | #122 | #471 |
| Oct 11, 2026 | #122 | #473 |
| Oct 12, 2026 | #122 | #476 |
| Oct 13, 2026 | #122 | #477 |
| Oct 14, 2026 | #124 | #475 |
| Oct 15, 2026 | #124 | #476 |
| Oct 16, 2026 | #123 | #480 |
| Oct 17, 2026 | #125 | #480 |
| Oct 18, 2026 | #125 | #483 |
| Oct 19, 2026 | #125 | #483 |
| Oct 20, 2026 | #129 | #487 |
| Oct 21, 2026 | #132 | #486 |
| Oct 22, 2026 | #129 | #486 |
| Oct 23, 2026 | #132 | #488 |
| Oct 24, 2026 | #135 | #492 |
| Oct 25, 2026 | #134 | #494 |
| Oct 31, 2026 | #138 | #502 |
| Nov 1, 2026 | #138 | #500 |
| Nov 2, 2026 | #140 | #498 |
| Nov 4, 2026 | #148 | #534 |
| Nov 5, 2026 | #148 | #536 |
| Nov 6, 2026 | #147 | #541 |
| Nov 7, 2026 | #149 | #546 |
| Nov 8, 2026 | #150 | #550 |
| Nov 9, 2026 | #154 | #553 |
What merchants say about Luma
The verdict from its App Store reviews, and whether the merchants who leave them stay.
5.0
What Luma charges
Free plan available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.
20 AI replies/day
Free
200 AI replies/day
$29/month
600 AI replies/day
$79/month
1500 replies/day
$149/year
Every edit Luma ships to its listing
Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.
Integrations updated
Integrations updated
Integrations updated
Integrations updated
Integrations updated
How Luma sells itself on the App Store
The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.
“Luma answers customer questions instantly via chat and Instagram using AI.”
What it does
Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot… Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.
Features it lists
Screenshots
Luma listing facts
- Developer
- Luma
- Launched
- May 4, 2026
- Shopify rank
- #154 in Helpdesk#553 in Chat
- Languages
- English, Arabic
Shopify stores using Luma
Shoplist is watching Shopify storefronts for the first public install of Luma.
How Luma’s install base is moving
Shoplist re-crawls the same storefronts, so every store that adds Luma, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.
Stores, last 28 days
0
0 now · 0 28 days earlier
Reach
0%
of the stores Shoplist tracks
Big-brand share
Not enough data: fewer than 150 of its stores have a known size
Where Luma’s store count change came from
- Real installs and removalsEstimated0 added · 0 came back · 0 removed
- 0
Stores adding and removing Luma, by week
| Week of | Added or back | Removed | Net | Notes |
|---|---|---|---|---|
| Aug 31, 2026 | 0 | 0 | 0 | Estimated |
| Sep 7, 2026 | 0 | 0 | 0 | Estimated |
| Sep 14, 2026 | 0 | 0 | 0 | Estimated |
| Sep 21, 2026 | 0 | 0 | 0 | Estimated |
| Sep 28, 2026 | 0 | 0 | 0 | Estimated |
| Oct 5, 2026 | 0 | 0 | 0 | Estimated |
| Oct 12, 2026 | 0 | 0 | 0 | Estimated |
| Oct 19, 2026 | 0 | 0 | 0 | Estimated |
| Oct 26, 2026 | 0 | 0 | 0 | Estimated |
| Nov 2, 2026 | 0 | 0 | 0 | 2 held-out days |
Compare Luma
The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.
Alternatives to Luma
Apps merchants weigh against Luma, with their own detected stores and ratings.
Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.
Seen on the storefront, not guessed
If Shoplist shows Luma on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.
Code-level
Found in the storefront’s own code
Shoplist matches the scripts, app blocks and pixels Luma loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.
Re-checked, so the count stays current
Shoplist keeps crawling the same storefronts. A store that uninstalls Luma leaves the count on the next crawl, so you read today’s install base, not a high-water mark.
Daily
The App Store, read every day
Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.
Two public sources, labelled on every section. Store data last checked .
Read the full methodologyQuestions about Luma
Straight answers from the same data as the rest of this page. The full store list answers the rest.
Why might Shoplist not show detected stores for Luma?
Some Shopify apps are admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.
Does no public detection mean Luma has no users?
No. It only means Shoplist has not found reliable public storefront evidence for Luma. reviews, pricing, listing changes, and developer data can still be useful signals.
Can I monitor future public detections?
Yes. Shoplist can monitor Luma for future public storefront detections and listing movement.
Go beyond Luma
Its closest rival, its developer and the charts it competes on, from the same data.
- Luma vs ChatbaseDetected stores, store movement, ratings and pricing side by side.
- LumaEvery app Luma publishes, with their detected reach.
- Top apps by categoryThe ten apps gaining the most detected installs in each category.
- All Shopify appsBrowse every app Shoplist tracks, by category, rating, and reach.
Keep watching Luma.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
