LiveSupporti ‑ Live Chat vs Pandy
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for LiveSupporti, Oct 13, 2026 for Pandy.
The short answer
- Only LiveSupporti lists a free plan. Paid plans start at $5/month for LiveSupporti and $8/month for Pandy.
- LiveSupporti lists 17 features Pandy’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Live Chat for your Shopify store
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Chat history
- · Real-time visitors monitoring
- · Unlimited chats
- · Unlimited concurrent chats
- · Unlimited websites
- · iOS/Android apps
Premium
- · All features in Free plan
- · Color customization
- · Custom logo
- · Filters
- · Groups
- · Multilingual
Premium
- · All features in Free plan
- · Color customization
- · Custom logo
- · Filters
- · Groups
- · Multilingual
Annual
Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLiveSupporti allows you to chat with your customers while they are browsing your Shopify store. You can help them and answer their questions in real-time which will create better experience. Providing great customer support can boost your sales and make your customers happy.
Pandy connects to your Shopify store and handles support automatically - order lookups, cancellations, address changes - done by AI before you see the message. Customers verify with postal code, card digits, or email code before any action. Fast for them, impossible for fraud. Includes order history in every conversation, chat widget, email, WhatsApp, and human handoff when needed. Works in minutes.
- Real-time visitors monitoring - see who is browsing your store.
- Shopify cart - see what your customers have in their cart.
- Branding - you can customize the colors of your chat box to match your brand.
- Multilingual - your chat box can be displayed in any language you want.
- View customer orders directly in conversations without leaving the chat
- AI handles FAQs automatically and escalates complex issues to your team
- Chat widget installs on your storefront via theme extension—no code needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LiveSupporti |  Pandy |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LiveSupporti | Pandy |
|---|---|---|
| App Store rating | 4.2 ★ | Not published |
| App Store reviews | 5 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | LiveSupporti | Pandy |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $5/month(ahead) | $8/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 3 | 2 |
Listing
| Measure | LiveSupporti | Pandy |
|---|---|---|
| Shopify category rank | #421(ahead) | #795 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 6, 2016 | Jan 9, 2026 |
| Languages | 1 | 1 |
| Developer | LiveSupporti | BoostPanda AI |
FAQ
LiveSupporti and Pandy: common questions
- Is LiveSupporti or Pandy cheaper?
- Only LiveSupporti lists a free plan. Paid plans start at $5/month for LiveSupporti and $8/month for Pandy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- LiveSupporti lists 17 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Chat buttons. Pandy lists 14 the others don’t mention, such as AI chatbots, AI responses, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for LiveSupporti, Oct 13, 2026 for Pandy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for LiveSupporti, Oct 13, 2026 for Pandy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.