About this app
Launched: Jan 9, 2026, 12:00:00 AM
AI-native customer support that shows orders in every conversation.
Pandy connects your Shopify store to a support inbox where you can chat with customers. When a customer reaches out, their order history appears automatically in the sidebar. No switching tabs or asking for order numbers. The AI assistant handles common questions instantly, from order status to return policies. When conversations need a human touch, they're routed to available team members. Install on your storefront as a chat widget. Customers get answers, you save time.
- View customer orders directly in conversations without leaving the chat
- AI handles FAQs automatically and escalates complex issues to your team
- Chat widget installs on your storefront via theme extension—no code needed
Features
Real-time messaging
AI chatbots
Live chat
Automated responses
FAQs
Quick replies
Review requests
Order updates
Send transcript
Customization
Color and font
Chat window
Business hours
Tagging
Chat assignment
Chat flows
Channels
Email
Live chat
Chatbot
Workflow automation
Auto-reply
AI responses
Unified inbox
Auto-assign
Escalation
Order tracking
Pricing Plans
Pro
35
