LiveChat: AI live chat by Text vs Wello: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for LiveChat, Oct 13, 2026 for Wello.
The short answer
- On the Shopify App Store: LiveChat 4.4 from 49 reviews and Wello 5.0 from 6 reviews.
- Only Wello lists a free plan. Paid plans start at $25/month for LiveChat and $19/month for Wello.
- LiveChat lists 21 features Wello’s listing doesn’t mention, including Business hours, Callback, Chat assignment.
Head to head
LiveChat with Product Recommendations and Customer Details
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7/365 Support
- · 60-day chat history
- · Asynchronous communication
- · Chat customization
- · Seding product cards
- · Text Intelligence (AI) features
Team
- · Everything from Starter
- · Full chat customization
- · Preview cart in real time
- · Track and share order details
- · Tracking sales from chats
- · Traffic tracking up to 400 visitors
Business
- · Advanced Text Intelligence (AI) features
- · Advanced reporting
- · Agent performance
- · Apple Messages for Business
- · Everything from Team
- · Geolocation chats routing
Free
- · 120 AI replies (lifetime)
- · Email support
- · Order tracking & status in chat
- · Product recommendations & add-to-cart
- · Smart handoff to your team
- · Trained on your products, policies & FAQ
Starter
- · 1,000 AI replies / month
- · Advanced analytics
- · Everything in Free
- · Live chat with online shoppers
- · Remove WelloChat badge
- · Widget customization to match your brand
Growth
- · 3,500 AI replies / month
- · Everything in Starter
- · Knowledge base & FAQ management
- · Live chat with online shoppers
- · Priority support
Pro
- · 10,000 AI replies / month
- · Audit logs & export
- · Custom assistant prompts
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
WelloChat pairs an AI chatbot with real-time live chat, so every shopper gets an instant answer and a human when they need one. The AI trains on your products, policies, and FAQs, then automates customer support 24/7: answering questions, recommending the right products, tracking orders, and guiding shoppers to checkout. Your team can jump into any conversation with live chat.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
- AI chatbot answers customer support questions 24/7 using your store data
- Recommends relevant products and guides shoppers toward checkout
- Instantly answers FAQs on shipping, returns, and product details
- Live chat handoff to your team when a shopper needs a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LiveChat |  Wello |
|---|---|---|
| Detected stores | 1,340 | Not published |
| Net store change, 28 days | −9 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | 21% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | LiveChat | Wello |
|---|---|---|
| App Store rating | 4.4 ★ | 5.0 ★(ahead) |
| App Store reviews | 49(ahead) | 6 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
LiveChat and Wello: common questions
- Is LiveChat or Wello cheaper?
- Only Wello lists a free plan. Paid plans start at $25/month for LiveChat and $19/month for Wello. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, LiveChat or Wello?
- On the Shopify App Store: LiveChat 4.4 from 49 reviews and Wello 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- LiveChat lists 21 the others don’t mention, such as Business hours, Callback, Chat assignment, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for LiveChat, Oct 13, 2026 for Wello; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for LiveChat, Oct 13, 2026 for Wello. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.