LiveChat: AI live chat by Text vs Visualwebs AI Cloud Suite
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for LiveChat, Oct 14, 2026 for Visualwebs AI Cloud Suite.
The short answer
- Only Visualwebs AI Cloud Suite lists a free plan. Paid plans start at $25/month for LiveChat and $49/month for Visualwebs AI Cloud Suite.
- LiveChat lists 30 features Visualwebs AI Cloud Suite’s listing doesn’t mention, including Agent avatar, Behavior tracking, Business hours.
Head to head
LiveChat with Product Recommendations and Customer Details
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7/365 Support
- · 60-day chat history
- · Asynchronous communication
- · Chat customization
- · Seding product cards
- · Text Intelligence (AI) features
Team
- · Everything from Starter
- · Full chat customization
- · Preview cart in real time
- · Track and share order details
- · Tracking sales from chats
- · Traffic tracking up to 400 visitors
Business
- · Advanced Text Intelligence (AI) features
- · Advanced reporting
- · Agent performance
- · Apple Messages for Business
- · Everything from Team
- · Geolocation chats routing
Free
Starter
Professional
Enterprise
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
AI-powered e-commerce intelligence platform that transforms your store data into actionable insights. Get real-time sales analytics, bestselling forecasting, and customer behavior predictions. Our AI chatbot engages customers 24/7 with smart recommendations. SmartPricing AI optimizes pricing based on market trends. Includes review spam detection and sentiment analysis.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
- Sales forecasting, analytics, and AI-powered customer behavior insights
- 24/7 AI chatbot with smart product recommendations and auto-responses
- SmartPricing AI, review sentiment analysis, and automated spam detection
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LiveChat |  Visualwebs AI Cloud Suite |
|---|---|---|
| Detected stores | 1,347 | Not published |
| Net store change, 28 days | −9 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | 21% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | LiveChat | Visualwebs AI Cloud Suite |
|---|---|---|
| App Store rating | 4.4 ★ | Not published |
| App Store reviews | 49 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | LiveChat | Visualwebs AI Cloud Suite |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $25/month(ahead) | $49/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | LiveChat | Visualwebs AI Cloud Suite |
|---|---|---|
| Shopify category rank | #150(ahead) | #1048 |
| Shopify App Charts | #21 in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 30, 2017 | Jun 3, 2026 |
| Languages | 1 | 1 |
| Developer | Text | Visualwebs |
FAQ
LiveChat and Visualwebs AI Cloud Suite: common questions
- Is LiveChat or Visualwebs AI Cloud Suite cheaper?
- Only Visualwebs AI Cloud Suite lists a free plan. Paid plans start at $25/month for LiveChat and $49/month for Visualwebs AI Cloud Suite. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- LiveChat lists 30 the others don’t mention, such as Agent avatar, Behavior tracking, Business hours, Callback. Visualwebs AI Cloud Suite lists 6 the others don’t mention, such as APIs, Custom workflows, Inventory levels, Order fulfillment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for LiveChat, Oct 14, 2026 for Visualwebs AI Cloud Suite; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for LiveChat, Oct 14, 2026 for Visualwebs AI Cloud Suite. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.