LiveChat: AI live chat by Text vs RagChat: AI Chatbot & Livechat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for LiveChat, Oct 15, 2026 for RagChat.
The short answer
- Only RagChat lists a free plan. Paid plans start at $25/month for LiveChat and $14/month for RagChat.
- LiveChat lists 27 features RagChat’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7/365 Support
- · 60-day chat history
- · Asynchronous communication
- · Chat customization
- · Seding product cards
- · Text Intelligence (AI) features
Team
- · Everything from Starter
- · Full chat customization
- · Preview cart in real time
- · Track and share order details
- · Tracking sales from chats
- · Traffic tracking up to 400 visitors
Business
- · Advanced Text Intelligence (AI) features
- · Advanced reporting
- · Agent performance
- · Apple Messages for Business
- · Everything from Team
- · Geolocation chats routing
Free
- · AI learns up to 200 products
- · Order tracking in chat
- · Unlimited AI replies
- · Unlimited chat history
Standard
- · AI can offer discounts
- · AI learns from up to 25 sources & files
- · AI learns up to 1,000 products
- · Custom AI instructions
- · Everything in Free
- · Send & receive email
Pro
- · AI learns up to 5,000 products
- · AI web search & answers
- · Connect your own tools (MCP)
- · Everything in Standard
- · Unlimited sources & files
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWith one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
RagChat adds an AI support agent to your storefront that answers shopper questions from your products, collections, and pages, so replies are accurate, not generic. It recommends products with rich cards, shares discount codes, and captures names and emails as leads. When a shopper needs a person, take over from a shared human-and-AI inbox, and offline questions continue by email.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
- AI answers from your real products, collections & pages
- Recommends products with rich cards inside the chat
- Continues offline conversations over email
- Live chat and a shared human + AI inbox in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LiveChat |  RagChat |
|---|---|---|
| Detected stores | 1,347 | Not published |
| Net store change, 28 days | −9 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | 21% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | LiveChat | RagChat |
|---|---|---|
| App Store rating | 4.4 ★ | Not published |
| App Store reviews | 49 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
LiveChat and RagChat: common questions
- Is LiveChat or RagChat cheaper?
- Only RagChat lists a free plan. Paid plans start at $25/month for LiveChat and $14/month for RagChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- LiveChat lists 27 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for LiveChat, Oct 15, 2026 for RagChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for LiveChat, Oct 15, 2026 for RagChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.