Kustomer vs Miduoke
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 13, 2026 for Kustomer, Oct 14, 2026 for Miduoke.
The short answer
- Kustomer lists 16 features Miduoke’s listing doesn’t mention, including AI chatbots, Business hours, Chat assignment.
Head to head
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
From $89 per month
Free
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient.
Miduoke Enterprise Edition supports access to websites, WeCom, Wechat Official Account, Mini programs, Weibo, Douyin, Facebook, LINE and other channels, which can realize cross-channel customer tracking, AI intelligent customer service, CRM management, intelligent dialogue distribution, intelligent work order.
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- All-channel deployment
- Analysis of data
- Intelligent work order
- Historical record
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Kustomer |  Miduoke |
|---|---|---|
| Detected stores | 2 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty | Not published |
| Top store countries | United States | Not published |
Reviews
| Measure | Kustomer | Miduoke |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 24 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Kustomer and Miduoke: common questions
- What features does each app list that the other doesn’t?
- Kustomer lists 16 the others don’t mention, such as AI chatbots, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 13, 2026 for Kustomer, Oct 14, 2026 for Miduoke; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 13, 2026 for Kustomer, Oct 14, 2026 for Miduoke. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.