Keeping ‑ Helpdesk for Gmail vs OpenDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Keeping, Oct 14, 2026 for OpenDesk.
The short answer
- On the Shopify App Store: Keeping 5.0 from 1 reviews and OpenDesk 5.0 from 2 reviews.
- Paid plans start at $33/month for Keeping and $49/month for OpenDesk.
- Keeping lists 4 features OpenDesk’s listing doesn’t mention, including Auto-assign, Multi-store, Response templates.
Head to head
The customer support helpdesk that integrates with Gmail
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Plus
- · 2 Workflows
- · 3 Support Agents Included
- · 5 Shared Mailboxes
- · No Branding
- · Unlimited support tickets
Unlimited
- · 3 Support Agents Included
- · No Branding
- · Unlimited Shared Mailboxes
- · Unlimited Workflows
- · Unlimited support tickets
Monthly Plan
- · All features included
- · Unlimited tickets, users, automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureKeeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team.
OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
- All your inboxes in one place - sorted, labeled, and prioritized
- Respond faster with auto-drafts and auto ticket categorization
- Train OpenDesk how to respond like you and automate tickets with confidence
- Pinpoint and fix root causes of issues that lead to unhappy customers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Keeping |  OpenDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Keeping | OpenDesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Keeping and OpenDesk: common questions
- Is Keeping or OpenDesk cheaper?
- Paid plans start at $33/month for Keeping and $49/month for OpenDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Keeping or OpenDesk?
- On the Shopify App Store: Keeping 5.0 from 1 reviews and OpenDesk 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Keeping lists 4 the others don’t mention, such as Auto-assign, Multi-store, Response templates, Rule-based triggers. OpenDesk lists 4 the others don’t mention, such as AI responses, Email, Live chat, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Keeping, Oct 14, 2026 for OpenDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Keeping, Oct 14, 2026 for OpenDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.