Jotform AI Chatbot ‑ Live Chat vs TicketON — AI & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 20, 2026 for Jotform AI Chatbot, Oct 13, 2026 for TicketON.
The short answer
- Only TicketON lists a free plan.
- TicketON lists 29 features Jotform AI Chatbot’s listing doesn’t mention, including Agent analytics, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat, 1 store
- · 50 AI conversations/month
- · AI knowledge base & draft replies
- · Audio/video calls, CSAT & contacts
- · Telegram & Shopify channels
Launch
- · 3 seats · 100 AI conversations/month
- · AI discount & add-to-cart actions
- · Sales & AI analytics, live visitors
- · Shopify customer data in the inbox
- · Website live-chat widget
Growth
- · 10 seats · 3 stores · 200 AI conversatio
- · Advanced AI model + custom AI persona
- · All analytics, custom roles, audit log,
- · Channel webhooks & screen sharing
- · Full copilot + auto AI actions (refunds,
Scale
- · 1-year ticket history
- · 50 seats · 10 stores · 500 AI conversati
- · AI auto-refunds & order fulfillment
- · Max AI model + unlimited triggers
- · White label branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThese AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses.
TicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team.
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated — no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Omnichannel support manages chat, web, and phone with human-like AI responses.
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Jotform AI Chatbot |  TicketON |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Jotform AI Chatbot | TicketON |
|---|---|---|
| App Store rating | 3.9 ★ | Not published |
| App Store reviews | 36 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Jotform AI Chatbot | TicketON |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $19/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Jotform AI Chatbot | TicketON |
|---|---|---|
| Shopify category rank | #68(ahead) | #958 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Apr 16, 2025 | Jul 9, 2026 |
| Languages | 1 | 6 |
| Developer | Jotform | TicketON |
FAQ
Jotform AI Chatbot and TicketON: common questions
- Is Jotform AI Chatbot or TicketON cheaper?
- Only TicketON lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Jotform AI Chatbot lists 1 the others don’t mention, such as Phone. TicketON lists 29 the others don’t mention, such as Agent analytics, AI summaries, Analytics, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 20, 2026 for Jotform AI Chatbot, Oct 13, 2026 for TicketON; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 20, 2026 for Jotform AI Chatbot, Oct 13, 2026 for TicketON. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.