JennAI Agent vs Repliva: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for JennAI Agent, Nov 3, 2026 for Repliva.
The short answer
- Paid plans start at $99/month for JennAI Agent and $100/month for Repliva.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essentiel Chat Web
Repliva
- · $30 per started block of 200 extra
- · 500 successful analyses per 30-day cycle
- · AI replies with Shopify store context
- · Successful reanalyses count toward usage
- · Unlimited free analyses during trial
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureJennAI provides an AI-powered support agent that helps merchants handle customer inquiries automatically. After installation, the app uses store data to configure an agent capable of answering common questions about products and orders. This allows merchants to reduce manual support work and provide consistent responses to customers.
Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions.
- Automatically answers customer questions using store product and order data
- Configures an AI support agent automatically after app installation
- Provides consistent customer support without manual intervention
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . (it’s not an AI assistant)
- Manage everything from refund , tracking, directly through the app
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  JennAI Agent |  Repliva |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | JennAI Agent | Repliva |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | JennAI Agent | Repliva |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $99/month(ahead) | $100/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 1 | 1 |
Listing
| Measure | JennAI Agent | Repliva |
|---|---|---|
| Shopify category rank | #101 | #202 |
| Shopify App Charts | Not on this week’s charts | #11 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | Mar 2, 2026 | May 18, 2026 |
| Languages | 1 | 2 |
| Developer | Next Moove solution | Antonino Lombardo |
FAQ
JennAI Agent and Repliva: common questions
- Is JennAI Agent or Repliva cheaper?
- Paid plans start at $99/month for JennAI Agent and $100/month for Repliva. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for JennAI Agent, Nov 3, 2026 for Repliva; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for JennAI Agent, Nov 3, 2026 for Repliva. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.