IssueDesk vs Logbook ‑ Staff Activity Logs
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for IssueDesk, Oct 14, 2026 for Logbook.
The short answer
- Only IssueDesk lists a free plan. Paid plans start at $9/month for IssueDesk and $14.99/month for Logbook.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 10 open issues
- · Editable categories
- · Email notifications
Starter
- · 3 attachments/issue (100MB storage)
- · 50 open issues
- · CSV export
- · Editable categories
- · Email notifications
Pro
- · 10 attachments/issue (500MB storage)
- · 10 custom fields
- · 200 open issues
- · CSV export
- · Custom status workflows
- · Editable categories
Business
- · 25 attachments/issue (2GB storage)
- · 25 custom fields
- · CSV export
- · Custom status workflows
- · Editable categories
- · Email notifications
Silver
- · 07 Days Logs
- · Orders logs: all changes in the orders
Gold
- · 15 Days Logs
- · Orders logs: all changes in the orders
Platinum
- · 30 Days Logs
- · Orders logs: all changes in the orders
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureManaging order issues through spreadsheets, sticky notes, or emails slows your team down and frustrates your customers. IssueDesk brings issue tracking directly into your Shopify admin so nothing falls through the cracks. When a problem comes in, create an issue in IssueDesk - it is automatically linked to the Shopify order.
Logbook - Staff Activity Logs records order activity in one searchable feed. Track changes to tags, shipping addresses, line items, discounts, shipping methods, payment status, fulfilments, refunds and staff notes. Compare before-and-after values, identify the staff member, app or automated process behind each update, filter logs by order, user, action etc, and export the exact filtered view to CSV.
- Link issues directly to Shopify orders and select affected line items
- Dashboard showing open issues, overdue follow-ups, and urgent items
- Assign issues to team members with automatic email notifications
- Add notes with @mentions to collaborate and keep your team in the loop
- Track order changes in one searchable activity feed
- Compare before-and-after values for supported updates
- Identify the staff, app or process behind each change
- Filter logs by order, action, app, user and priority
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  IssueDesk |  Logbook |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | IssueDesk | Logbook |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
IssueDesk and Logbook: common questions
- Is IssueDesk or Logbook cheaper?
- Only IssueDesk lists a free plan. Paid plans start at $9/month for IssueDesk and $14.99/month for Logbook. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for IssueDesk, Oct 14, 2026 for Logbook; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for IssueDesk, Oct 14, 2026 for Logbook. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.