iScale Easy Support AI vs ShieldDesk ‑ AI Support Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for iScale Easy Support AI, Oct 27, 2026 for ShieldDesk.
The short answer
- Both list a free plan. Paid plans start at $9.99/month for iScale Easy Support AI and $9/month for ShieldDesk.
- iScale Easy Support AI lists 6 features ShieldDesk’s listing doesn’t mention, including AI summaries, Auto-assign, Help center.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 email account
- · 10 AI tasks/month
- · 20 AI replies/month
- · 50 emails sent/month
- · Automatic email categorization
Starter
- · 2 email account
- · 300 AI replies/month
- · 500 AI Tasks/month
- · 500 emails sent/month
- · Automatic email categorization
- · Client notes
Pro
- · 1000 AI replies/mo
- · 2000 AI Tasks/month
- · 2000 emails sent/month
- · 3 email accounts
- · All in starter
- · Custom Ai Templates/Prompts
Enterprise
- · 10000 emails sent/month
- · 5000 AI replies/month
- · Advanced stats (coming soon)
- · All in pro
- · Multi-agent support (coming soon)
- · Premium support
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEasy Support AI, integrates to shopify and helps merchants handle customer emails more efficiently by using AI to categorize messages, detect spam, and generate quick replies and todos. The app identifies returning and new customers, groups emails accordingly, and shows customer profiles to reduce back-and-forth between Shopify and the inbox.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
- AI-generated replies with full customer history as context
- Unified customer profiles and past conversations in one place
- Automatically sorts emails by request type (invoices, shipping updates, etc.)
- Returning vs. new customer detection
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  iScale Easy Support AI |  ShieldDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | iScale Easy Support AI | ShieldDesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | iScale Easy Support AI | ShieldDesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9.99/month | $9/month(ahead) |
| Longest free trial | 3 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | iScale Easy Support AI | ShieldDesk |
|---|---|---|
| Shopify category rank | Not enough data | #125 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 3, 2025 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | iScale Apps | Approid Tech |
FAQ
iScale Easy Support AI and ShieldDesk: common questions
- Is iScale Easy Support AI or ShieldDesk cheaper?
- Both list a free plan. Paid plans start at $9.99/month for iScale Easy Support AI and $9/month for ShieldDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- iScale Easy Support AI lists 6 the others don’t mention, such as AI summaries, Auto-assign, Help center, Multi-language. ShieldDesk lists 2 the others don’t mention, such as Auto-reply, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for iScale Easy Support AI, Oct 27, 2026 for ShieldDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for iScale Easy Support AI, Oct 27, 2026 for ShieldDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.