InboxServe vs OpenDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- On the Shopify App Store: InboxServe 5.0 from 3 reviews and OpenDesk 5.0 from 2 reviews.
- Paid plans start at $50/month for InboxServe and $49/month for OpenDesk.
- InboxServe lists 12 features OpenDesk’s listing doesn’t mention, including AI summaries, Auto-assign, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 2 seats · 500 conversations/mo
- · 500 AI credits included monthly
- · AI drafts your reply in one click
- · Built-in knowledge base
- · Live Shopify order & customer sync
- · Live in minutes — zero code
Professional
- · 5 seats · 3 stores · 3K AI credits
- · AI auto-tags & routes every ticket
- · Advanced analytics & 1-click export
- · Everything in Starter, plus:
- · Sentiment & intent on autopilot
- · Shipping-risk alerts before refunds
Business
- · 10 seats · 10 stores · 7.5K credits
- · AI answers grounded in your KB
- · AI chatbot & live chat widget
- · AI discovers winning workflows
- · Branded customer support portal
- · Everything in Pro, plus:
Enterprise
- · 100,000 emails per month
- · Dedicated support
- · Everything in Business, plus:
- · Multi-brand command center
- · Unlimited seats, stores & convos
- · Volume discounts on AI credits
Monthly Plan
- · All features included
- · Unlimited tickets, users, automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
- Shipping risk and chargeback alerts
- Full customer profiles with order history and spend
- Let customers contact your store through a branded support portal
- Automated refunds and order alerts.
- All your inboxes in one place - sorted, labeled, and prioritized
- Respond faster with auto-drafts and auto ticket categorization
- Train OpenDesk how to respond like you and automate tickets with confidence
- Pinpoint and fix root causes of issues that lead to unhappy customers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  InboxServe |  OpenDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | InboxServe | OpenDesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | InboxServe | OpenDesk |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $50/month | $49/month(ahead) |
| Longest free trial | 7 days | 30 days |
| Plans listed | 4 | 1 |
Listing
| Measure | InboxServe | OpenDesk |
|---|---|---|
| Shopify category rank | #55 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 22, 2026 | Nov 4, 2024 |
| Languages | 1 | 1 |
| Developer | InboxServe | OpenStore |
FAQ
InboxServe and OpenDesk: common questions
- Is InboxServe or OpenDesk cheaper?
- Paid plans start at $50/month for InboxServe and $49/month for OpenDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, InboxServe or OpenDesk?
- On the Shopify App Store: InboxServe 5.0 from 3 reviews and OpenDesk 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- InboxServe lists 12 the others don’t mention, such as AI summaries, Auto-assign, Chatbot, Customer notifications. OpenDesk lists 3 the others don’t mention, such as Analytics, Feedback surveys, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.