IllumiChat ‑ AI Support & Chat vs Savena ‑ AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 18, 2026 for IllumiChat, Oct 28, 2026 for Savena.
The short answer
- On the Shopify App Store: IllumiChat 5.0 from 1 reviews and Savena 5.0 from 2 reviews.
- Only IllumiChat lists a free plan. Paid plans start at $29/month for IllumiChat and $99/month for Savena.
- Savena lists 30 features IllumiChat’s listing doesn’t mention, including AI summaries, Auto-assign, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 Custom Assistant
- · 1 team members
- · Basic analytics
- · Community support
- · Standard integrations
- · Up to 100 credits/month
Pro Plan
- · 3 Custom Assistants
- · 3 team members
- · API access
- · Advanced analytics
- · All integrations
- · Custom branding
Savena
- · AI-powered customer support
- · Live chat widget
- · Multi-channel (email, Instagram, chat)
- · Order lookup & tracking (AI tools)
- · Unified inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox.
Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code.
- 24/7 AI Customer Support: Resolve customer questions instantly, anytime.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match responses to your brand voice and tone.
- AI agent handles order status, refunds, returns, and cancellations
- Works across live chat, email, Instagram, and social media
- Searches your catalog to answer questions and recommend products
- Creates discount codes and draft orders to recover sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  IllumiChat |  Savena |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | IllumiChat | Savena |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | IllumiChat | Savena |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $99/month |
| Longest free trial | Not listed | 21 days |
| Plans listed | 2 | 1 |
Listing
| Measure | IllumiChat | Savena |
|---|---|---|
| Shopify category rank | #312 | #257(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 27, 2026 | May 27, 2026 |
| Languages | 1 | 1 |
| Developer | IllumiChat | Savena |
FAQ
IllumiChat and Savena: common questions
- Is IllumiChat or Savena cheaper?
- Only IllumiChat lists a free plan. Paid plans start at $29/month for IllumiChat and $99/month for Savena. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, IllumiChat or Savena?
- On the Shopify App Store: IllumiChat 5.0 from 1 reviews and Savena 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- IllumiChat lists 6 the others don’t mention, such as Contact form, FAQs, Help center, Self-service. Savena lists 30 the others don’t mention, such as AI summaries, Auto-assign, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 18, 2026 for IllumiChat, Oct 28, 2026 for Savena; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 18, 2026 for IllumiChat, Oct 28, 2026 for Savena. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.