Hushdesk: Helpdesk & Live Chat vs SDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026 for Hushdesk, Oct 30, 2026 for SDesk.
The short answer
- Both list a free plan. Paid plans start at $29/month for Hushdesk and $9/month for SDesk.
- Hushdesk lists 10 features SDesk’s listing doesn’t mention, including Chatbot, FAQs, Feedback surveys.
Head to head
Free
- · 10 AI answers a month
- · 14-day Growth trial first
- · 50 conversations a month
- · Unlimited seats
Starter
- · 100 AI answers a month
- · 500 conversations a month
- · Remove Hushdesk branding
- · Rules, SLAs and auto-assign
Growth
- · 2,000 conversations a month
- · 400 AI answers a month
- · Several Shopify stores
- · Unlimited seats
Scale
- · 1,500 AI answers a month
- · 10,000 conversations a month
- · Everything in Growth
- · Priority human support
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHushdesk is a help desk and live chat app for customer support. Email, live chat and contact forms become support tickets in one shared inbox, each with the customer's orders beside it, so your team can refund, cancel, edit an address or check parcel tracking in place. AI drafts replies from the whole conversation, and an AI chatbot can answer simple questions like order status.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
- Refund, cancel or edit orders and see parcel tracking inside every ticket
- AI drafts replies from the whole conversation, in your store's voice
- AI chatbot answers simple questions like order status, day and night
- Live chat in your brand colours that recognises logged-in shoppers
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Hushdesk and SDesk: common questions
- Is Hushdesk or SDesk cheaper?
- Both list a free plan. Paid plans start at $29/month for Hushdesk and $9/month for SDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hushdesk lists 10 the others don’t mention, such as Chatbot, FAQs, Feedback surveys, Help center. SDesk lists 2 the others don’t mention, such as AI summaries, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026 for Hushdesk, Oct 30, 2026 for SDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026 for Hushdesk, Oct 30, 2026 for SDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.