HiveChat ‑ Live Chat & Chatbot vs Replyo AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for HiveChat, Oct 13, 2026 for Replyo AI.
The short answer
- Both list a free plan. Paid plans start at $9.99/month for HiveChat and $4.99/month for Replyo AI.
- HiveChat lists 17 features Replyo AI’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Free
- · 1 supported language
- · 90 days chat history
- · Advanced analytics
- · Highly customizable
- · Unlimited conversations
- · Up to 3 automation rules
Basic
- · 3 supported languages
- · 365 days chat history
- · Custom email templates
- · Up to 20 automation rules
- · Up to 20 canned responses
Pro
- · 5 supported languages
- · Unlimited automation rules
- · Unlimited canned responses
- · Unlimited chat history
Replyo Free
- · AI answers only from real store data
- · AI chat in Hebrew, 24/7
- · FAQ automation
- · No credit card required
- · Up to 200 conversations/month
Replyo Starter
- · AI answers only from real store data
- · AI chat in Hebrew, 24/7
- · Automatic store sync
- · Human handoff on demand
- · Order tracking & FAQ automation
- · Up to 400 conversations/month
Replyo Plus
- · AI answers only from real store data
- · Automatic store sync
- · Hebrew-native chat, RTL support
- · Human handoff on demand
- · Live order tracking
- · Product cards with add-to-cart
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction…
Replyo AI is a Hebrew-native chatbot for your Shopify store that answers customer questions instantly — shipping status, stock availability, sizing — resolving most inquiries without you lifting a finger. In sales mode, Replyo recommends products, shows product cards, and lets customers add to cart directly inside the chat.
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
- Natural Hebrew conversations — not machine-translated responses
- Answers only from your real store data — no hallucinated replies
- Sales mode recommends products and adds to cart during the chat
- Live order tracking and shipping status, without you answering manually
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HiveChat |  Replyo AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HiveChat | Replyo AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
HiveChat and Replyo AI: common questions
- Is HiveChat or Replyo AI cheaper?
- Both list a free plan. Paid plans start at $9.99/month for HiveChat and $4.99/month for Replyo AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HiveChat lists 17 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Callback. Replyo AI lists 2 the others don’t mention, such as AI chatbots, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for HiveChat, Oct 13, 2026 for Replyo AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for HiveChat, Oct 13, 2026 for Replyo AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.