Hikari CS vs Hive Help Desk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Hikari CS, Oct 28, 2026 for Hive Help Desk.
The short answer
- Both list a free plan. Paid plans start at $10/month for Hikari CS and $49/month for Hive Help Desk.
- Hikari CS lists 15 features Hive Help Desk’s listing doesn’t mention, including Agent analytics, AI chatbots, Chat flows.
Head to head
- Netherlands
Free
- · AI Copilot & self-service
- · AI Mini models
- · For new stores and entrepreneurs
- · Native Ecommerce Integration
- · No monthly fee
- · Product Insight reports
AI Lite Plan
- · $0,16 per conversation
- · $10 minimum base fee, including 62 conv.
- · Automatic translation (3)
- · Remove branding
- · Unlimited conversations
AI Pro Plan
- · $0,32 per conversation
- · $10 minimum base fee, including 32 conv.
- · AI Image recognition
- · AI Report analysis
- · AI Voice
- · AI internal assistant
Free
- · 1 agent seat
- · 100 conversations/month
- · Community support
- · Email + 1 channel
Starter
- · 2 agent seats
- · 500 conversations/month
- · All channels (Shopify, eBay, Amazon, Mir
- · EVERYTHING IN FREE, PLUS
- · Email support
Growth
- · 2,000 conversations/month
- · 5 agent seats
- · Buzz AI bot + copilot
- · EVERYTHING IN STARTER, PLUS
- · Macros + automations
Pro
- · 10,000 conversations/month
- · Custom forms + screen share
- · EVERYTHING IN GROWTH, PLUS
- · Multi-brand support
- · Unlimited agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHikari CS is the AI-powered helpdesk built for Ecommerce. Unify email, live chat, Instagram, and Facebook DMs in one inbox. AI Copilot helps agents respond faster, while AI Agents handle FAQs and order tracking 24/7. Native Ecommerce integration pulls real-time order data instantly. Supports 100+ languages.
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster.
- AI-powered helpdesk — Resolve tickets faster with AI Copilot and automation.
- 24/7 multilingual support — Assist customers in 100+ languages, anytime.
- Native Ecommerce integration — Access orders and customer history in one place.
- AI self-service agent — Let customers resolve issues on their own, 24/7.
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hikari CS |  Hive Help Desk |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Animals & Pet Supplies | Not published |
| Top store countries | Netherlands | Not published |
Reviews
| Measure | Hikari CS | Hive Help Desk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Hikari CS | Hive Help Desk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $49/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Hikari CS | Hive Help Desk |
|---|---|---|
| Shopify category rank | #679 | #440(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 22, 2024 | Jun 30, 2026 |
| Languages | 1 | 1 |
| Developer | Hikari CS | Backroom Studio |
FAQ
Hikari CS and Hive Help Desk: common questions
- Is Hikari CS or Hive Help Desk cheaper?
- Both list a free plan. Paid plans start at $10/month for Hikari CS and $49/month for Hive Help Desk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hikari CS lists 15 the others don’t mention, such as Agent analytics, AI chatbots, Chat flows, Customer insights. Hive Help Desk lists 2 the others don’t mention, such as Agent avatar, Send transcript. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Hikari CS, Oct 28, 2026 for Hive Help Desk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Hikari CS, Oct 28, 2026 for Hive Help Desk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.