Heylio ‑ AI Customer Service vs Voria: AI‑Powered Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio, Oct 14, 2026 for Voria.
The short answer
- Only Voria lists a free plan.
- Heylio lists 13 features Voria’s listing doesn’t mention, including AI responses, AI summaries, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Free
- · 250 AI Drafts / mo
- · 300 conversations / mo
- · Analytics & Reports
- · Email Channel
- · Labels
- · Macros
Basic
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 1,200 conversations / mo
- · 1,500 AI Drafts / mo
- · Everything in Free
Advanced
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 4,000 conversations / mo
- · 5,000 AI Drafts / mo
- · Everything in Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
Voria is one inbox where every customer email arrives with their full order history already on screen. AI reads the message and drafts a reply based on what the customer wrote. You review, edit if needed, and send. Save replies you write often as macros, use labels to track what's open, and leave notes only your team sees.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- See Shopify order details directly inside every customer conversation.
- Save reply templates as macros to handle common questions faster.
- Leave internal notes on conversations so your team can collaborate.
- Track conversation volume and agent performance with built-in reports.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Voria | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Voria | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Heylio and Voria: common questions
- Is Heylio or Voria cheaper?
- Only Voria lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Heylio lists 13 the others don’t mention, such as AI responses, AI summaries, Auto-reply, Chatbot. Voria lists 2 the others don’t mention, such as Multi-store, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio, Oct 14, 2026 for Voria; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio, Oct 14, 2026 for Voria. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.