Heylio ‑ AI Customer Service vs Respondro AI Customer Service
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio, Nov 2, 2026 for Respondro AI Customer Service.
The short answer
- Heylio lists 11 features Respondro AI Customer Service’s listing doesn’t mention, including Chatbot, Escalation, Feedback surveys.
Head to head
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Starter
- · 1 team seat
- · 150 AI-drafted emails per month
- · AI drafts a reply to every email
- · Live Shopify order and tracking data
- · Replies in your customer's language
Essential
- · 2 team seats
- · 400 AI-drafted emails per month
- · Confidence score on every reply
- · Everything in Starter
- · Full auto-reply when Respondro is sure
- · See the AI steps behind each reply
Growth
- · 5 team seats
- · 750 AI emails per month
- · AI reasoning on every ticket
- · Auto-refund orders
- · Automatic refunds up to $50
- · Daily AI summary of your inbox
Scale
- · 15 team seats
- · 2500 AI emails per month
- · Automatic refunds with no plan cap
- · Automatic shipping address changes
- · Built for high-volume stores
- · Edit your rules by chatting with AI
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
Let AI handle repetitive customer questions so you can focus on growing your store. Respondro creates replies using Shopify order data, tracking, product knowledge, and store policies, all in your brand voice. Every plan includes AI drafts you can approve and send. Upgrade to unlock automatic replies, order cancellations, refunds, and address changes on eligible plans. You set the rules.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- 24/7 Customer Care. Provide automatic responses around the clock.
- AI Smart Draft. For complex tickets, Respondro creates a draft.
- Reduce response times significantly.
- AI replies ensure your customers are never left hanging.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ||
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 4 days |
| Plans listed | 1 | 4 |
Listing
| Measure | ||
|---|---|---|
| Shopify category rank | Not enough data | #143 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | Oct 26, 2026 |
| Languages | 2 | 1 |
| Developer | Fastoche | Respondro |
FAQ
Heylio and Respondro AI Customer Service: common questions
- What features does each app list that the other doesn’t?
- Heylio lists 11 the others don’t mention, such as Chatbot, Escalation, Feedback surveys, Help center. Respondro AI Customer Service lists 1 the others don’t mention, such as Multi-store. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio, Nov 2, 2026 for Respondro AI Customer Service; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio, Nov 2, 2026 for Respondro AI Customer Service. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.