Heylio ‑ AI Customer Service vs LzyReply: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio, Oct 13, 2026 for LzyReply.
The short answer
- Heylio lists 12 features LzyReply’s listing doesn’t mention, including AI summaries, Analytics, Chatbot.
Head to head
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
LzyReply
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
LzyReply turns your support inbox into a simple queue of conversations. Forward your support email once and every new message gets a reply drafted from the customer's live Shopify order: status, items, tracking and shipping address. Drafts follow your brand voice and your own FAQs, policies and past replies. You review and send each reply with one click, or let routine order-status replies go out on their own.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- AI drafts every support reply from the customer's live Shopify order
- Writes in your brand voice, trained on your FAQs, policies and past replies
- Fixes a customer's shipping address in Shopify before the order ships
- Optional autopilot for routine where-is-my-order replies
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  LzyReply | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | LzyReply | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Heylio and LzyReply: common questions
- What features does each app list that the other doesn’t?
- Heylio lists 12 the others don’t mention, such as AI summaries, Analytics, Chatbot, Customer notifications. LzyReply lists 2 the others don’t mention, such as Contact form, Multi-store. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio, Oct 13, 2026 for LzyReply; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio, Oct 13, 2026 for LzyReply. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.