Heylio ‑ AI Customer Service vs inboxpilot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio, Oct 28, 2026 for inboxpilot.
The short answer
- Heylio lists 12 features inboxpilot’s listing doesn’t mention, including Analytics, Chatbot, Customer notifications.
Head to head
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Starter
- · 1 connected Gmail or Outlook inbox
- · 1,000 conversations a month
- · AI drafts in your brand voice
- · Case grouping across threads
- · Live Shopify order and tracking lookups
- · Unlimited emails processed
Growth
- · 3,000 conversations a month
- · Auto-replies
- · Knowledge base grounding
- · Live Shopify order and tracking lookups
- · Remove InboxPilot branding
- · Unlimited team members
Business
- · 6,000 conversations a month
- · Auto-replies
- · Knowledge base grounding
- · Live Shopify order and tracking lookups
- · Remove InboxPilot branding
- · Unlimited email workflows
Scale
- · 10 connected inboxes
- · 20,000 conversations a month
- · Custom integrations
- · Onboarding session for your team
- · Priority support
- · Self-hosted deployment
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
InboxPilot connects your support inbox (Gmail or Outlook) to your Shopify store and answers customer emails with real order data. When a customer asks about an order, return, or refund, it looks up the order, status, and tracking in Shopify and drafts an accurate reply in your brand voice. You review and send, or let trusted workflows reply automatically.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- Order-aware drafts pull live Shopify order status and tracking into replies
- Works inside Gmail and Outlook, no new helpdesk for your team to learn
- Learns your policies and help docs so replies match your business
- Auto-labels and prioritizes incoming email by topic and urgency
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ||
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 1 | 4 |
Listing
| Measure | ||
|---|---|---|
| Shopify category rank | Not enough data | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | Oct 27, 2026 |
| Languages | 2 | 1 |
| Developer | Fastoche | inboxpilot |
FAQ
Heylio and inboxpilot: common questions
- What features does each app list that the other doesn’t?
- Heylio lists 12 the others don’t mention, such as Analytics, Chatbot, Customer notifications, Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio, Oct 28, 2026 for inboxpilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio, Oct 28, 2026 for inboxpilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.