HelpLane vs Replyco ‑ eCommerce Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $49/month for HelpLane and $45/month for Replyco.
- HelpLane lists 9 features Replyco’s listing doesn’t mention, including AI responses, Chatbot, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Standard
Growth
Pro
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history.
With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
- Manage conversations from email, chat, and other channels in one place
- View customer order history, fulfillment status, and tracking details
- Process full or partial refunds with line-item selection directly from the inbox
- Cancel orders with inventory restock and customer notification options
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpLane |  Replyco |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpLane | Replyco |
|---|---|---|
| App Store rating | Not published | 4.3 ★ |
| App Store reviews | Not published | 12 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
HelpLane and Replyco: common questions
- Is HelpLane or Replyco cheaper?
- Paid plans start at $49/month for HelpLane and $45/month for Replyco. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpLane lists 9 the others don’t mention, such as AI responses, Chatbot, Customer notifications, FAQs. Replyco lists 5 the others don’t mention, such as Contact form, Multi-language, Multi-store, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.