Helpium: AI Support Chat vs SupportLift
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only SupportLift lists a free plan. Paid plans start at $14.99/month for Helpium and $199/month for SupportLift.
- Helpium lists 12 features SupportLift’s listing doesn’t mention, including Agent avatar, AI chatbots, Business hours.
Head to head
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Growth
- · $0.50 per resolution after that
- · Free to install, no monthly fee
- · Thumbs-down resolutions are free
- · Trained on your store, never the web
- · Your first 50 AI resolutions are free
Scale
- · $0.30 per extra resolution
- · 1,000 AI resolutions every cycle
- · Better unit cost as volume grows
- · Priority email response under 12h
- · Same trained agent as Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
Your shoppers ask the same questions all day: where is my order, can I return this, do you ship here. SupportLift answers them in seconds from your own products, pages and policies, then takes real actions like refunds and order tracking inside the rules you set. You only pay when it actually closes the chat. If it cannot help, it hands off to your team with full context, and that is free.
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
- Handles tracking, returns and product questions for your shoppers, day or night.
- Trained on your own products, policies and pages, never the public internet.
- Refunds, cancels and discounts run inside dollar caps and approvals you set.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helpium |  SupportLift |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helpium | SupportLift |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Helpium | SupportLift |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $14.99/month(ahead) | $199/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 2 |
Listing
| Measure | Helpium | SupportLift |
|---|---|---|
| Shopify category rank | #963 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 16, 2026 | May 19, 2026 |
| Languages | 1 | 1 |
| Developer | Helpium, LLC | 0a |
FAQ
Helpium and SupportLift: common questions
- Is Helpium or SupportLift cheaper?
- Only SupportLift lists a free plan. Paid plans start at $14.99/month for Helpium and $199/month for SupportLift. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helpium lists 12 the others don’t mention, such as Agent avatar, AI chatbots, Business hours, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.