Helpium: AI Support Chat vs ShopSifu : Live AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Helpium, Jul 1, 2026 for ShopSifu.
The short answer
- ShopSifu lists 5 features Helpium’s listing doesn’t mention, including Chat buttons, Chat window, Customer insights.
Head to head
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
ShopSifu adds an AI chat widget to your storefront that answers shopper questions using your real product catalog and order data. Shoppers can search products in natural language, check the status of their orders by email, and open support tickets when the bot cannot help.
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
- Answers shopper product questions using your live Shopify catalog in real time.
- Lets shoppers check order status by entering their email and order number.
- Opens a support ticket for the merchant when the bot cannot answer a question.
- Upload shipping, return, or FAQ documents so the bot can answer store policies.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helpium |  ShopSifu |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helpium | ShopSifu |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Helpium and ShopSifu: common questions
- What features does each app list that the other doesn’t?
- Helpium lists 4 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, File upload. ShopSifu lists 5 the others don’t mention, such as Chat buttons, Chat window, Customer insights, Emojis and stickers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Helpium, Jul 1, 2026 for ShopSifu; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Helpium, Jul 1, 2026 for ShopSifu. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.