Helpium: AI Support Chat vs Rozio AI: Chat & Voice Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Rozio AI lists a free plan. Paid plans start at $14.99/month for Helpium and $29.99/month for Rozio AI.
- Rozio AI lists 7 features Helpium’s listing doesn’t mention, including Agent analytics, Chat window, Cross-sell.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Starter
- · 100 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Lite
- · 500 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Growth
- · 900 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Prime
- · 2600 replies/month
- · 95+ languages support
- · Chat appearance customization
- · Chat, voice, and email support
- · Full access to all Rozio features
- · Image understanding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
Manage live chat, voice, and email customer support with one AI chatbot. Rozio AI answers FAQs, recommends products, helps shoppers track orders, and guides them to checkout. Customers can send images to find products. You can manage chat and email in one helpdesk inbox, then review or automate AI replies before sending and take over conversations when needed.
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
- Rozio learns your store: Tailored, expert AI support for your business.
- Product recommendations: Smart AI suggestions to engage and assist customers.
- Multilingual Support: Rozio AI speaks 95 languages fluently.
- Order Updates: Rozio provides order details and tracking links seamlessly.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helpium |  Rozio AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helpium | Rozio AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Helpium and Rozio AI: common questions
- Is Helpium or Rozio AI cheaper?
- Only Rozio AI lists a free plan. Paid plans start at $14.99/month for Helpium and $29.99/month for Rozio AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helpium lists 4 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, File upload. Rozio AI lists 7 the others don’t mention, such as Agent analytics, Chat window, Cross-sell, Email chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.