Helpium: AI Support Chat vs Live Chat with AI ‑ LooperChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Live Chat with AI lists a free plan. Paid plans start at $14.99/month for Helpium and $30/month for Live Chat with AI.
- Helpium lists 6 features Live Chat with AI’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
Basic
- · 15,000 AI messages/mo
- · Live chat widget
- · Order, product & policy answers
- · Unlimited seats
Pro
- · 100,000 AI messages/mo
- · Custom AI actions and workflows
- · Everything in Basic
Pro Max
- · 250,000 AI messages/mo
- · Everything in Pro
- · Priority support
Free
- · 30-day conversation history
- · 500 messages per month
- · AI chatbot & live chat widget
- · Brand color customization
- · Train AI with up to 20 URLs
- · Visitor country detection
Basic
- · 3,000 messages per month
- · Analytics & insights dashboard
- · Everything in Free, plus:
- · Full widget customization
- · Train AI with up to 100 URLs
- · Visitor profile & browsing history
Business
- · 20,000 messages per month
- · Auto-crawl website content
- · Everything in Basic, plus:
- · Mobile app (iOS & Android)
- · Priority support & account manager
- · Quick suggestion buttons
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent.
LooperChat adds an AI-powered chatbot and live chat widget to your Shopify store for 24/7 customer support. Train the AI on your own website content so it automatically answers questions about products, shipping, and returns. When shoppers need a human, your team can jump in via live chat. The widget is fully customizable to match your brand, includes quick suggestion buttons, and works on mobile.
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
- AI chatbot trained on your store answers product, shipping, and return question
- Customizable chat widget that matches your brand colors, welcome message
- Visitor insights — see location, browsing history, and device info in real time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Helpium |  Live Chat with AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Helpium | Live Chat with AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Helpium | Live Chat with AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $14.99/month(ahead) | $30/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Helpium | Live Chat with AI |
|---|---|---|
| Shopify category rank | #963 | #493(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 16, 2026 | Jul 6, 2026 |
| Languages | 1 | 1 |
| Developer | Helpium, LLC | Transfon |
FAQ
Helpium and Live Chat with AI: common questions
- Is Helpium or Live Chat with AI cheaper?
- Only Live Chat with AI lists a free plan. Paid plans start at $14.99/month for Helpium and $30/month for Live Chat with AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Helpium lists 6 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, File upload. Live Chat with AI lists 4 the others don’t mention, such as Product recommendations, Quick replies, Send transcript, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.