HelpEcho ‑ HelpDesk & AI Chat vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for HelpEcho, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- Only HelpEcho lists a free plan. Paid plans start at $5.99/month for HelpEcho and $36/month for Webkul Helpdesk Support‑UVdesk.
- HelpEcho lists 7 features Webkul Helpdesk Support‑UVdesk’s listing doesn’t mention, including Analytics, Auto-assign, Auto-reply.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 Mailbox
- · 10 AI Operations/month
- · 10 Tickets/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Starter Plan
- · 3 Mailboxes
- · 50 AI Operations/month
- · 50 Tickets/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Basic Plan
- · 100 AI Operations/month
- · 300 Tickets/month
- · 5 Mailboxes
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Pro Plan
- · 1,000 Tickets/month
- · 10 Mailboxes
- · 500 AI Operations/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Assign, prioritize, and track all customer inquiries in one organized dashboard.
- Convert customer emails into actionable tickets effortlessly.
- Manage support through email and a self-service customer portal.
- Save time by automating ticket assignments, categorization, and responses.
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpEcho |  Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpEcho | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HelpEcho | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $5.99/month(ahead) | $36/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 4 | 1 |
Listing
| Measure | HelpEcho | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Shopify category rank | #117(ahead) | #146 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 20, 2025 | May 19, 2017 |
| Languages | 1 | 1 |
| Developer | HelpEcho | Webkul Software Pvt Ltd |
FAQ
HelpEcho and Webkul Helpdesk Support‑UVdesk: common questions
- Is HelpEcho or Webkul Helpdesk Support‑UVdesk cheaper?
- Only HelpEcho lists a free plan. Paid plans start at $5.99/month for HelpEcho and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpEcho lists 7 the others don’t mention, such as Analytics, Auto-assign, Auto-reply, Customer notifications. Webkul Helpdesk Support‑UVdesk lists 2 the others don’t mention, such as AI responses, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for HelpEcho, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for HelpEcho, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.