HelpEcho ‑ HelpDesk & AI Chat vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $5.99/month for HelpEcho and $39/month for ReplyDesk.
- ReplyDesk lists 11 features HelpEcho’s listing doesn’t mention, including AI responses, AI summaries, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 Mailbox
- · 10 AI Operations/month
- · 10 Tickets/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Starter Plan
- · 3 Mailboxes
- · 50 AI Operations/month
- · 50 Tickets/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Basic Plan
- · 100 AI Operations/month
- · 300 Tickets/month
- · 5 Mailboxes
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Pro Plan
- · 1,000 Tickets/month
- · 10 Mailboxes
- · 500 AI Operations/month
- · AI Chatbot
- · AI Reply Writer
- · Full Reports
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- Assign, prioritize, and track all customer inquiries in one organized dashboard.
- Convert customer emails into actionable tickets effortlessly.
- Manage support through email and a self-service customer portal.
- Save time by automating ticket assignments, categorization, and responses.
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HelpEcho |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HelpEcho | ReplyDesk |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
HelpEcho and ReplyDesk: common questions
- Is HelpEcho or ReplyDesk cheaper?
- Both list a free plan. Paid plans start at $5.99/month for HelpEcho and $39/month for ReplyDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpEcho lists 1 the others don’t mention, such as Help center. ReplyDesk lists 11 the others don’t mention, such as AI responses, AI summaries, Escalation, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.