MX: Helpdesk & Live Chat vs Unanimity
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 13, 2026 for Unanimity.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and Unanimity 5.0 from 1 reviews.
- Unanimity lists 10 features MX’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 200 tickets per month
- · 3 AI support agents
- · AI handles carrier claims
- · Omni-channel chat, ticket & mail
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Centralize customer inquiries from multiple channels into one unified interface
- AI provides context-aware, autonomous responses using your uploaded resources.
- Let the AI directs complex tickets to team members using smart routing function
- AI Assistant helps employees draft responses to routed tickets efficiently.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Unanimity |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Unanimity |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
MX and Unanimity: common questions
- Which has better reviews, MX or Unanimity?
- On the Shopify App Store: MX 4.5 from 11 reviews and Unanimity 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- MX lists 3 the others don’t mention, such as Contact form, Customer notifications, Rule-based triggers. Unanimity lists 10 the others don’t mention, such as AI responses, AI summaries, Analytics, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 13, 2026 for Unanimity; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 13, 2026 for Unanimity. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.