MX: Helpdesk & Live Chat vs Support Hero ‑ AI Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 14, 2026 for Support Hero.
The short answer
- Only Support Hero lists a free plan.
- MX lists 6 features Support Hero’s listing doesn’t mention, including Auto-assign, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Team Member
- · 50 Optimized Articles
- · Email Support
Starter
- · 5 Team Members
- · 500 Optimized Articles
- · AI Autopilot
- · Priority Support
Professional
- · 20 Team Members
- · API Access
- · Custom Branding
- · Unlimited Articles
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Support Hero centralizes customer communication from multiple email channels into one ticketing dashboard. It uses AI trained on your business guidelines to generate responses following your specific rules. You can automate repetitive inquiries with the Autopilot mode or review AI-generated drafts. By integrating with your shop data, the AI provides context about orders and products.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- AI Autopilot for resolving repetitive tickets following your rules.
- Unified inbox for managing multiple Gmail and custom email accounts.
- Knowledge base training to teach AI your specific support guidelines.
- Live shop integration for real-time order context and product details.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  Support Hero |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | Support Hero |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | Support Hero |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 3 |
Listing
| Measure | MX | Support Hero |
|---|---|---|
| Shopify category rank | #75 | #130 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | May 28, 2026 |
| Languages | 1 | 2 |
| Developer | Mirasvit Ecommerce Solutions | SupportHero |
FAQ
MX and Support Hero: common questions
- Is MX or Support Hero cheaper?
- Only Support Hero lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- MX lists 6 the others don’t mention, such as Auto-assign, Contact form, Customer notifications, Escalation. Support Hero lists 2 the others don’t mention, such as AI responses, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 14, 2026 for Support Hero; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 14, 2026 for Support Hero. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.