MX: Helpdesk & Live Chat vs HumanTouchCX: Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for MX, Oct 29, 2026 for HumanTouchCX.
The short answer
- On the Shopify App Store: MX 4.5 from 11 reviews and HumanTouchCX 5.0 from 8 reviews.
- Only HumanTouchCX lists a free plan.
- HumanTouchCX lists 15 features MX’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic Human
- · 1 Verified Human User
- · Free Chat Widget for your Storefront
- · Human2Human connection is always free
- · Offline messages stored in your inbox
- · Up to 50 most recent conversations
Human Enabled
- · Live Chat & Extended Shopify Actions
- · Unified inbox — email, chat, and social
- · Up to 3 verified support agents
- · Up to 300 Hewie AI Assists/mth
- · Up to 500 tickets/month
Human Empowered
- · 1,500 Hewie AI Assists Included
- · Advanced Routing & Automations
- · Performance Dashboard & CSAT Tracking
- · Plus Everything in Human Enabled
- · Up to 10 Verified Support Agents
- · Up to 2,500 tickets/month
Human Unleashed
- · Dedicated Onboarding Specialist
- · Plus Everything in Human Empowered
- · Unlimited Verified Support Agents
- · Up to 10,000 tickets/month, then 0.05c
- · Up to 5,000 Hewie AI Assists/mth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCentralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
We believe Customer Support should always have a HumanTouch. Our platform brings email, live chat & social into one Unified inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send.
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  MX |  HumanTouchCX |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | MX | HumanTouchCX |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 11(ahead) | 8 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | MX | HumanTouchCX |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | MX | HumanTouchCX |
|---|---|---|
| Shopify category rank | #75 | #30 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 15, 2025 | Jun 22, 2026 |
| Languages | 1 | 1 |
| Developer | Mirasvit Ecommerce Solutions | Human Touch Technologies Inc. |
FAQ
MX and HumanTouchCX: common questions
- Is MX or HumanTouchCX cheaper?
- Only HumanTouchCX lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, MX or HumanTouchCX?
- On the Shopify App Store: MX 4.5 from 11 reviews and HumanTouchCX 5.0 from 8 reviews.
- What features does each app list that the other doesn’t?
- HumanTouchCX lists 15 the others don’t mention, such as AI responses, AI summaries, Analytics, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for MX, Oct 29, 2026 for HumanTouchCX; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for MX, Oct 29, 2026 for HumanTouchCX. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.