eDesk ‑ AI, Helpdesk & Chat vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 24, 2026 for eDesk, Oct 16, 2026 for ZYBR.
The short answer
- On the Shopify App Store: eDesk 4.7 from 32 reviews and ZYBR 5.0 from 10 reviews.
- eDesk lists 33 features ZYBR’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Customer Support, Review Automation, Centralized AI Inbox
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 online store/ marketplace
- · 300 tickets/mo
- · Centralized support workspace
- · Live Chat
- · Rule-based automations
- · Social messaging
Growth
- · 1000 tickets/mo
- · 3 online stores/ marketplaces
- · Advanced reporting
- · Third party collaboration
- · Ticket, agent & channel performance
Professional
- · 10 online stores/ marketplaces
- · 2000 tickets/mo
- · 2FA Access
- · Assisted Onboarding
- · Custom Roles & Permissions
- · Detailed Reporting Extracts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureeDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  eDesk |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | eDesk | ZYBR |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 32(ahead) | 10 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
eDesk and ZYBR: common questions
- Which has better reviews, eDesk or ZYBR?
- On the Shopify App Store: eDesk 4.7 from 32 reviews and ZYBR 5.0 from 10 reviews.
- What features does each app list that the other doesn’t?
- eDesk lists 33 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI summaries. ZYBR lists 3 the others don’t mention, such as Cross-sell, Greetings, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 24, 2026 for eDesk, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 24, 2026 for eDesk, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.