eDesk ‑ AI, Helpdesk & Chat vs ReplyFront AI Chat & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 24, 2026 for eDesk, Oct 14, 2026 for ReplyFront AI Chat & Helpdesk.
The short answer
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Paid plans start at $59/month for eDesk and $9/month for ReplyFront AI Chat & Helpdesk.
- eDesk lists 21 features ReplyFront AI Chat & Helpdesk’s listing doesn’t mention, including Contact form, Customer insights, Email.
Head to head
Customer Support, Review Automation, Centralized AI Inbox
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 online store/ marketplace
- · 300 tickets/mo
- · Centralized support workspace
- · Live Chat
- · Rule-based automations
- · Social messaging
Growth
- · 1000 tickets/mo
- · 3 online stores/ marketplaces
- · Advanced reporting
- · Third party collaboration
- · Ticket, agent & channel performance
Professional
- · 10 online stores/ marketplaces
- · 2000 tickets/mo
- · 2FA Access
- · Assisted Onboarding
- · Custom Roles & Permissions
- · Detailed Reporting Extracts
Free Plan
- · 1 team seat
- · 1,000 conversations / month
- · 10 knowledge base entries
- · 200 AI replies / month
- · Web chat widget
Starter Plan
- · 1 team seat
- · 1,000 AI replies / month
- · 1,500 conversations / month
- · 20 knowledge base entries
- · Customizable chat widget
- · Email support
Pro Plan
- · 10 team seats
- · 100 knowledge base entries
- · 15,000 AI replies / month
- · 20,000 conversations / month
- · AI Vision
- · Broadcasts and campaigns
Scale Plan
- · 1,000 knowledge base entries
- · 100,000 conversations / month
- · 50,000 AI replies / month
- · AI Vision
- · Broadcasts and campaigns
- · Messenger, Instagram, WhatsApp
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureeDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox.
ReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member.
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  eDesk |  ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | eDesk | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 32 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | eDesk | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $59/month | $9/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | eDesk | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Shopify category rank | #133(ahead) | #753 |
| Shopify App Charts | #19 on Featured by Shopify in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 12, 2016 | May 22, 2026 |
| Languages | 4 | 1 |
| Developer | xSellco Ltd | ASYMAX |
FAQ
eDesk and ReplyFront AI Chat & Helpdesk: common questions
- Is eDesk or ReplyFront AI Chat & Helpdesk cheaper?
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Paid plans start at $59/month for eDesk and $9/month for ReplyFront AI Chat & Helpdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- eDesk lists 21 the others don’t mention, such as Contact form, Customer insights, Email, Emojis and stickers. ReplyFront AI Chat & Helpdesk lists 6 the others don’t mention, such as Behavior tracking, Cart recovery, Cross-sell, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 24, 2026 for eDesk, Oct 14, 2026 for ReplyFront AI Chat & Helpdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 24, 2026 for eDesk, Oct 14, 2026 for ReplyFront AI Chat & Helpdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.