Help Scout vs Voria: AI‑Powered Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Help Scout, Oct 14, 2026 for Voria.
The short answer
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Voria 5.0 from 1 reviews.
- Only Voria lists a free plan.
- Help Scout lists 15 features Voria’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Free
- · 250 AI Drafts / mo
- · 300 conversations / mo
- · Analytics & Reports
- · Email Channel
- · Labels
- · Macros
Basic
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 1,200 conversations / mo
- · 1,500 AI Drafts / mo
- · Everything in Free
Advanced
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 4,000 conversations / mo
- · 5,000 AI Drafts / mo
- · Everything in Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Voria is one inbox where every customer email arrives with their full order history already on screen. AI reads the message and drafts a reply based on what the customer wrote. You review, edit if needed, and send. Save replies you write often as macros, use labels to track what's open, and leave notes only your team sees.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- See Shopify order details directly inside every customer conversation.
- Save reply templates as macros to handle common questions faster.
- Leave internal notes on conversations so your team can collaborate.
- Track conversation volume and agent performance with built-in reports.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Voria |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −70 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Voria |
|---|---|---|
| App Store rating | 3.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 19(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Voria |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 3 |
Listing
| Measure | Help Scout | Voria |
|---|---|---|
| Shopify category rank | #90(ahead) | #104 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | May 11, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | Voria |
FAQ
Help Scout and Voria: common questions
- Is Help Scout or Voria cheaper?
- Only Voria lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Help Scout or Voria?
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Voria 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Help Scout lists 15 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Help Scout, Oct 14, 2026 for Voria; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Help Scout, Oct 14, 2026 for Voria. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.