Help Scout vs SupportRetriever AI Assisted
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for SupportRetriever AI Assisted.
The short answer
- Help Scout lists 22 features SupportRetriever AI Assisted’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Pro
- · Increase to 1k inbound messages p/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
SupportRetriever adds a branded support form to your storefront and routes submissions into a simple inbox. Conversations are threaded per customer, and each request includes Shopify customer and order details so you can respond faster and keep support organized. Let AI assist you with intelligent reply suggestions for every customer message.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Hide your email with a branded support form
- Spam protection for incoming requests
- Chat-like inbox with threaded conversations
- AI-Powered Reply Suggestions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  SupportRetriever AI Assisted |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | SupportRetriever AI Assisted |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | SupportRetriever AI Assisted |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $0.99/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Help Scout | SupportRetriever AI Assisted |
|---|---|---|
| Shopify category rank | #90(ahead) | #250 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Feb 16, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | Amitay Tweeto |
FAQ
Help Scout and SupportRetriever AI Assisted: common questions
- What features does each app list that the other doesn’t?
- Help Scout lists 22 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. SupportRetriever AI Assisted lists 1 the others don’t mention, such as Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for SupportRetriever AI Assisted; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for SupportRetriever AI Assisted. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.