Help Scout vs Support by Nodus Works
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Aug 5, 2026 for Support by Nodus Works.
The short answer
- Help Scout lists 23 features Support by Nodus Works’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Nodus Support is a simple project board designed to help you manage internal support requests with ease. Create requests, add descriptions, and track progress through Request, In Progress, In Review, and Completed stages. Your support team shares the same board, keeping task status clear and ensuring no request is missed. It provides a fast, intuitive support tracking experience for your Shopify store.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Talepleri tek panoda oluşturun ve takip edin.
- Görevleri durumlara göre kolayca yönetin.
- Ekip içi destek sürecini şeffaf hale getirin.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Support by Nodus Works |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Support by Nodus Works |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Support by Nodus Works |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | Not published |
Listing
| Measure | Help Scout | Support by Nodus Works |
|---|---|---|
| Shopify category rank | #90 | #539 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Jun 22, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | Nodus Works |
FAQ
Help Scout and Support by Nodus Works: common questions
- What features does each app list that the other doesn’t?
- Help Scout lists 23 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. Support by Nodus Works lists 4 the others don’t mention, such as Customer insights, Live chat, Quick replies, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Aug 5, 2026 for Support by Nodus Works; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Aug 5, 2026 for Support by Nodus Works. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.