Help Scout vs Recete to save your customers
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Recete to save your customers.
The short answer
- Help Scout lists 19 features Recete to save your customers’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Starter
- · $0.18 per extra conversation
- · 150 WhatsApp conversations/month
- · Automated order follow-up messages
- · Basic analytics dashboard
- · Post-purchase WhatsApp bot
- · Shared WhatsApp number
Growth
- · $0.12 per extra conversation
- · 1,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Basic analytics dashboard
- · Everything in Starter
- · Post-purchase WhatsApp bot
Pro
- · $0.08 per extra conversation
- · 3,000 WhatsApp conversations/month
- · AI Vision – analyze product photos
- · Advanced analytics dashboard
- · Dedicated custom WhatsApp number
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Recete gives merchants an embedded workspace for post-purchase operations, including customer conversations, product guidance, and return-risk workflows. Merchants can review conversations, manage product instructions, monitor customer and order signals, and configure messaging behavior from a single admin experience.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Manage post-purchase customer conversations in one embedded workspace
- Maintain product instructions and guidance for customer support flows
- Track customer, order, and conversation signals that affect returns
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Recete to save your customers |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Recete to save your customers |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Recete to save your customers |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Help Scout | Recete to save your customers |
|---|---|---|
| Shopify category rank | #90(ahead) | #210 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | Recete Ltd |
FAQ
Help Scout and Recete to save your customers: common questions
- What features does each app list that the other doesn’t?
- Help Scout lists 19 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Recete to save your customers; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Recete to save your customers. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.