Help Scout vs LinkMilo: Contact & Help Links
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026.
The short answer
- Help Scout lists 23 features LinkMilo’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Starter
Growth
Pro
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
LinkMilo puts your existing contact page, shipping policy, returns information, phone and email links in a storefront help panel. Choose which pages display each panel, add your own translations, and preview changes before publishing. Reuse contact entries across panels, compare published versions, and export or import backups. Customers open their own calling or email app.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Group store pages, phone and email links in a customer-opened help panel.
- Choose page rules and add translated labels for different storefront languages.
- Preview drafts, publish changes, restore versions and export your content.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout | |
|---|---|---|
| Detected stores | 210 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $48/month |
| Longest free trial | Not listed | 3 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Help Scout | |
|---|---|---|
| Shopify category rank | #90 | Not enough data |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Nov 9, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | CraftCue |
FAQ
Help Scout and LinkMilo: common questions
- What features does each app list that the other doesn’t?
- Help Scout lists 23 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.