Help Scout vs Keeping ‑ Helpdesk for Gmail
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Keeping.
The short answer
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Keeping 5.0 from 1 reviews.
- Help Scout lists 13 features Keeping’s listing doesn’t mention, including AI responses, AI summaries, Chatbot.
Head to head
The customer support helpdesk that integrates with Gmail
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Plus
- · 2 Workflows
- · 3 Support Agents Included
- · 5 Shared Mailboxes
- · No Branding
- · Unlimited support tickets
Unlimited
- · 3 Support Agents Included
- · No Branding
- · Unlimited Shared Mailboxes
- · Unlimited Workflows
- · Unlimited support tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Keeping |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Keeping |
|---|---|---|
| App Store rating | 3.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 19(ahead) | 1 |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Keeping |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $33/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 1 | 2 |
Listing
| Measure | Help Scout | Keeping |
|---|---|---|
| Shopify category rank | #90(ahead) | #132 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Aug 19, 2021 |
| Languages | 1 | 1 |
| Developer | Help Scout | Katsu Ventures |
FAQ
Help Scout and Keeping: common questions
- Which has better reviews, Help Scout or Keeping?
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Keeping 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Help Scout lists 13 the others don’t mention, such as AI responses, AI summaries, Chatbot, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Keeping; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Oct 13, 2026 for Keeping. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.